Mark Cox
Lyles,Tennessee
Summary
Proactive Operations and Logistics Manager with extensive experience in streamlining operations and boosting outside sales performance. Skilled in team management, regulatory compliance, and strategic vendor relations. Adept at improving workflow efficiency and ensuring timely deliveries, bringing a strong focus on accountability and customer satisfaction. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
22
22
years of professional experience
Work History
Operations
Ox Exteriors
05.2022 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Outside Sales
Stewart Building Supply
08.2002 - 05.2022
- Worked closely with outside sales representatives to coordinate joint selling efforts for larger account opportunities.
- Boosted sales performance by developing and implementing strategic outside sales plans.
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.
Operation and Logistics Manager
Stewart Builder Supply
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Monitored logistics performance and identified improvement opportunities.
- Resolved shipping discrepancies by coordinating customer communications.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Material Delivery Driver
Stewart Builder Supply
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
High School Diploma -
Fairview High School
Fairview, TN05.1997
Skills
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Operational management
- Shipping and receiving operations
- Team Management
- Logistics Management
Timeline
Operations
Ox Exteriors
05.2022 - 08.2024
Outside Sales
Stewart Building Supply
08.2002 - 05.2022
Operation and Logistics Manager
Stewart Builder Supply
Material Delivery Driver
Stewart Builder Supply
High School Diploma -
Fairview High School
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