Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Crawford

Des Moines,IA

Summary

Enthusiastic Automotive Mechanic willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including multi-tasking and problem solving. Ready to take on new position as a Service Advisor.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Founder/Manager

How Many Extension
Des Moines, IA
08.2013 - 07.2022
  • Created and sold software with lifetime sales of 1.32 million dollars
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Pest Control Technician

Preferred Pest Control
Johnston, Iowa
03.2008 - 08.2014
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Applied chemical solutions on building surfaces to eliminate pests.

Automotive Mechanic

Lithia Volkswagon Audi
Johnston, IA
11.2006 - 03.2008
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Test drove vehicles to determine problems and test repairs.

Automotive Technician

Carousel Nissan
Iowa City, IA
08.2006 - 11.2006
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Education

Diploma of Education - Automobile Mechanics Technology/Technician

Universal Technical Institute of Texas Inc
Houston, TX
08.2006

Associate of Applied Science - LAN Management

Kirkwood Community College
Cedar Rapids, IA
12.2003

Skills

  • Self Starter
  • Adaptable and Flexible
  • Results Orientation
  • Building Customer Trust and Loyalty
  • Creative Solutions
  • Customer Account Management
  • Handling Customer Complaints
  • Upbeat and Positive Personality
  • Recordkeeping and File Maintenance

Certification

  • Certificate for PC Repair
  • Certificate of Completion, Plant Protection from Purdue University

Timeline

Founder/Manager

How Many Extension
08.2013 - 07.2022

Pest Control Technician

Preferred Pest Control
03.2008 - 08.2014

Automotive Mechanic

Lithia Volkswagon Audi
11.2006 - 03.2008

Automotive Technician

Carousel Nissan
08.2006 - 11.2006

Diploma of Education - Automobile Mechanics Technology/Technician

Universal Technical Institute of Texas Inc

Associate of Applied Science - LAN Management

Kirkwood Community College

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Mark Crawford