Mark Dailey
Huntersville,NC
Summary
Driven Account Manager with expertise in B2B Business Development and strategic planning. Skilled in client relationship management and market analysis, delivering results through effective communication and negotiation. Strong problem-solving abilities enhance sales performance and support business growth.
Overview
21
21
years of professional experience
Work History
End User Sales
Dormakaba USA
Charlotte, North Carolina
10.2025 - Current
- Increased territory sales by building strong relationships with key clients and identifying growth opportunities.
- Established new accounts through targeted cold calling and personalized client visits to drive sales growth.
- Visited customer locations to assess requirements and propose tailored solutions.
- Conducted follow-ups with customers post-sale to enhance satisfaction and promptly resolve concerns.
- Participated in weekly sales meetings to review performance metrics and share best practices.
Account Manager - B2B Business Development
New Solution Plastics, Inc.
Huntersville, NC
05.2017 - Current
- Executed service-first strategy to enhance relationships with niche marketplace clientele.
- Ensured client satisfaction through efficient delivery of materials, expert technical support, and superior customer service.
- Achieved more than 45% profit margin consistently over an eight-year period.
- Analyzed pricing models and industry forecasts to inform strategic cost structure decisions.
- Participated in industry-specific trade shows to engage clients and identify upcoming projects and timelines.
- Reviewed architectural drawings and completed the Bill of Materials based on client needs.
Manufacturer's Representative
Gallina USA
Huntersville, NC
02.2018 - 12.2024
- Joined company-wide discussions to remain informed about ongoing goals and sales outcomes.
- Identified client needs to propose tailored product options, including aluminum systems, monolithic PC, and multi-wall PC, enhancing client satisfaction.
- Resolved customer-manufacturer issues swiftly, ensuring high levels of satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cultivated and maintained strong relationships with vendors, suppliers, and customers to support business growth.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Oversaw extensive territories across the whole Eastern Seaboard of Canada (from Niagara Falls to Quebec), the Southeast (NC, SC, GA), Texas, Colorado, and Oregon.
- Elevated sales figures to $3.8M in a span of three years, ensuring an annual rise of 68%.
- Successfully acquired major clients from competitors based on relationships, and knowledge of products in my industry.
- Worked with color concentration companies to ensure clients got the color they wanted for their projects, which included roofing, canopies, pergolas, clerestory windows, facades, interior walls, hot aisle containment cabinets (data centers), office furniture, greenhouses and false ceilings.
- A manufacturer's representative as a 1099 straight commission representative. yielding an annual increase in commissions and company profit with an expertise in specialty PC products.
Technical Sales Manager
Polygal USA
Charlotte, NC
06.2005 - 04.2017
- Engaged in trade shows and conferences to promote products and strengthen customer relationships.
- Managed customer accounts from initial contact through contract closure.
- Directed product, service, and sales activities to optimize performance.
- Led weekly conference calls to address customer needs and concerns.
- Assisted sales team in implementing growth and development initiatives to increase market presence.
- Collaborated with product management teams to enhance designs based on feedback.
- Developed training programs to improve sales workforce skills and effectiveness.
- Conducted market research and analyzed competitors to inform strategies.
Education
Some College (No Degree) -
Guilford Technical Community College
Jamestown, NCSkills
- B2B sales
- Sales strategy
- Account management
- Territory management
- Client relationship management
- Sales forecasting
- Account strategy
- Market analysis
- Cost analysis
- Vendor management
- Technical sales
- Product expertise
- Problem solving
- Communication skills
Education and Training
other
Timeline
End User Sales
Dormakaba USA
10.2025 - Current
Manufacturer's Representative
Gallina USA
02.2018 - 12.2024
Account Manager - B2B Business Development
New Solution Plastics, Inc.
05.2017 - Current
Technical Sales Manager
Polygal USA
06.2005 - 04.2017
Some College (No Degree) -
Guilford Technical Community College