Mark Dakhy

Served as the primary point of contact for borrowers throughout the mortgage loan process, assisting with residential purchase and refinance transactions from application through closing. Worked closely with loan officers, underwriters, processors, title companies, real estate agents, and borrowers to ensure a smooth and timely loan experience while maintaining compliance with federal and company lending guidelines.

Key Responsibilities:

• Guided borrowers through the mortgage application process and collected required documentation.
• Reviewed income, assets, credit reports, employment history, and financial documents to determine loan eligibility.
• Explained mortgage products, interest rates, loan terms, monthly payments, and closing costs to prospective borrowers.
• Pre-qualified applicants based on financial information and prepared loan files for underwriting review.
• Maintained constant communication with borrowers, real estate agents, title companies, insurance agents, and internal departments throughout the loan process.
• Ordered and tracked appraisals, title work, flood certifications, homeowner's insurance, and verification documents.
• Reviewed loan conditions issued by underwriting and coordinated with borrowers to obtain required documentation for final approval.
• Monitored loan pipelines to ensure all milestones and closing deadlines were met.
• Prepared and verified loan disclosures, ensuring compliance with TRID, RESPA, TILA, HMDA, and company policies.
• Utilized mortgage loan origination systems (LOS) and customer relationship management (CRM) software to manage loan files and maintain accurate records.
• Assisted with Conventional, FHA, VA, USDA, Jumbo, and refinance mortgage transactions.
• Built and maintained relationships with borrowers and referral partners by providing exceptional customer service throughout the lending process.
• Assisted with rate lock requests, pricing scenarios, and loan program comparisons.
• Coordinated closing schedules with escrow, title companies, and closing agents to ensure timely funding.
• Maintained strict confidentiality of borrower information while adhering to federal, state, and investor lending regulations.

Skills:

• Mortgage Loan Processing
• Residential Mortgage Lending
• Loan Origination Support
• Credit Analysis
• Income & Asset Review
• Mortgage Compliance
• FHA, VA, USDA & Conventional Loans
• Loan Pipeline Management
• Customer Relationship Management (CRM)
• Loan Origination Systems (LOS)
• Encompass (if applicable)
• Calyx Point (if applicable)
• Mortgage Documentation
• Underwriting Coordination
• Communication & Customer Service
• Attention to Detail
• Time Management
• Problem Solving
• Microsoft Office Suite

• Organized stock inventory efficiently to enhance product accessibility and presentation.
• Rotated and replenished products on shelves to maintain freshness and optimize customer experience.
• Assisted in training new team members on stocking procedures and safety protocols.
• Collaborated with management to improve stock layout, increasing visibility of high-demand items.
• Maintained cleanliness and organization of storage areas, promoting a safe working environment for staff.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.