Mark Damm
Management
Kerrville,TX
Summary
Results-driven professional with extensive experience in hotel management.Adept at formulating marketing strategies, ensuring health compliance, and optimizing supply inventory management. Committed to achieving exceptional guest experiences and driving revenue growth.
Overview
28
28
years of professional experience
Work History
General Manager
Inn of Hills Hotel and Conference center
Kerrville, Texas
06.2025 - 01.2026
- Oversaw daily hotel operations and ensured high-quality guest services.
- Developed and implemented targeted marketing strategies that increased visibility and utilization of conference facilities.
- Collaborated with vendors to maintain supply inventory and equipment functionality.
- Ensured compliance with health and safety regulations throughout the property.
- Facilitated communication between departments to enhance operational efficiency.
- Conducted regular inspections of facilities to uphold cleanliness and maintenance standards.
- Led strategic planning sessions that resulted in enhanced guest satisfaction scores.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and pinpointed opportunities for cost savings and revenue growth.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
Maintenance Manager
Inn of the Hills Hotel
Kerrville, Texas
06.1998 - 06.2025
- Developed preventive maintenance schedules to ensure operational efficiency.
- Trained staff on safety protocols and maintenance procedures.
- Conducted inspections to identify maintenance needs and issues.
- Managed inventory of spare parts and maintenance supplies to ensure availability for timely repairs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Scheduled routine inspections of all areas within facility premises.
- Diagnosed and repaired mechanical issues according to industry standards.
- Troubleshot malfunctioning systems to restore functionality.
- Supervised preventive maintenance projects and employee performance, ensuring adherence to safety standards and project timelines.
- Managed the maintenance staff and their daily activities.
- Provided technical support in case of system malfunctions or breakdowns.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Collaborated with cross-functional teams to address operational challenges.
- Analyzed customer feedback about services provided by the department.
- Drafted budgets for maintenance operations and monitored expenditures.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
Education
GED -
San Jacinto College
Pasadena, Texas, TX01-1986
Some College (No Degree) - Theological Studies
International Bible College
San Antonio, TXSkills
- Hotel operations
- Budget management
- Operational efficiency
- Regulatory adherence
- Marketing strategies
- Customer relationship management
References
References available upon request.
Timeline
General Manager
Inn of Hills Hotel and Conference center
06.2025 - 01.2026
Maintenance Manager
Inn of the Hills Hotel
06.1998 - 06.2025
GED -
San Jacinto College
Some College (No Degree) - Theological Studies
International Bible College