Mark Daoud
Menifee,United States
Summary
Navy Commendation Medal
Navy Achievement Medal
Cyber Awareness
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Waepons and Tactics Instructor
Linxx Global Solutions
Port Hueneme, CA
11.2020 - Current
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Developed training program for over 1,200 students assigned to specific tasks, including Protective Operations, Tactical Skills and Resources.
- Instructed students through lectures, discussions, demonstrations and modeling.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Trained in conflict resolution among subordinates, equals and superiors.
- Advised on operations, intelligence and risk assessments in daily briefings.
Team Leader
Lowes
Menifee, CA
03.2020 - 09.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Led team members while providing exceptional customer service.
Director
Santa Crum Water Well, Inc.
Hemet, CA
01.2018 - 06.2019
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Operations Manager/ Team Lead
United States Marine Corps
Camp Pendleton South, CA
07.2009 - 02.2017
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Instructed multiple ranges in marksmanship, machine gunnery and live fire movement training over 1000 personnel with zero safety incidents.
- Monitored supply chain and managed logistics functions for team at Camp Pendleton.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Education
Bachelor of Kinesiology - Kinesiology/ Physical Education
Mt San Jacinto College
San Jacinto, CA06.2022
Skills
Department of Defense Secret Clearance ( expires Feb 2022)
- Foreign Military Instructor
- Training expertise
- Firearms understanding
- Briefing leadership
- Assessing risks
- Managing classified information
- Preventing incidents
- Identifying hazards
- Protective services
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waepons and Tactics Instructor
Linxx Global Solutions
11.2020 - Current
Team Leader
Lowes
03.2020 - 09.2020
Director
Santa Crum Water Well, Inc.
01.2018 - 06.2019
Operations Manager/ Team Lead
United States Marine Corps
07.2009 - 02.2017
Bachelor of Kinesiology - Kinesiology/ Physical Education
Mt San Jacinto College
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