Mark Dawson
Dearborn,MI
Summary
Former collegiate student-athlete who studied Economics and Business Studies at the University of Michigan-Dearborn. Interested in working in an ambitious and competitive work environment that will provide various opportunities to showcase my skills and develop meaningful relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
United Wholesale Mortgage
Pontiac, MI
07.2021 - 10.2022
- Identified and labeled various loan documents to streamline loan processing, reducing turnaround time and improving efficiency.
- Collaborated cross-functionally to notify relevant teams of document uploads and items requiring review, ensuring smooth communication and workflow.
- Consistently met and exceeded daily production targets, contributing to the team’s ability to meet overall production goals.
- Assisted team members in improving production accuracy and speed, fostering a collaborative and high-performance environment.
- Acted as team lead in the absence of leadership, handling duties such as auditing team production, organizing meetings, and managing day-to-day tasks.
- Attended and organized team leadership meetings, communicating key updates, expectations, and team performance metrics.
- Audited team member output, ensuring compliance with quality standards and identifying areas for improvement.
- Managed timecards and PTO for team members, ensuring accurate reporting and adherence to company policies.
- Communicated directly with the Assistant Vice President (AVP) through email, providing performance recaps, updates, and addressing any concerns or challenges faced by the team.
Sales Representative
CUTCO Cutlery
Plano, TX
05.2017 - 08.2017
- Educated customers about product features and benefits to aid in selecting best options for each individual’s needs
- Engaged with customers to effectively build rapport and lasting relationships
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Processed product returns and assisted customers with other selections
- Conducted daily follow-up calls to answer client's questions and manage sales process
Crew Member
Teriyaki Madness
Frisco, TX
05.2016 - 07.2016
- Greeted customers, provided friendly and knowledgeable service and placed orders
- Collaborated with team members to complete orders
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Calculated totals, processed payments and issued receipts
- Worked well with teammates and accepted coaching from the management team
- Kept food preparation area, equipment and utensils clean and sanitary
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Administrative Assistant
Frisco Youth Symphony Orchestra
Frisco, TX
01.2014 - 07.2015
- Managed administrative tasks such as filing, answering phones, ordering supplies, and data entry to ensure smooth office operations
- Assisted with planning and organizing community events, as well as fundraising initiatives
- Acted as a personal assistant to the Director of Operations, providing day-to-day support and coordinating schedules
Education
Bachelor's degree - Economics and Business Studies
University of Michigan-Dearborn
Dearborn, MI04.2024
Skills
- Communication
- Strategy
- Leadership
- Analytical Skills
- Customer Service
- Problem Solving
- Teamwork
- Adaptive Learning
- Tenacious Work Ethic
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
Certification
- What Is Business Analysis? - LinkedIn
- Business Analysis Foundations - LinkedIn
Timeline
Operations Specialist
United Wholesale Mortgage
07.2021 - 10.2022
Sales Representative
CUTCO Cutlery
05.2017 - 08.2017
Crew Member
Teriyaki Madness
05.2016 - 07.2016
Administrative Assistant
Frisco Youth Symphony Orchestra
01.2014 - 07.2015
Bachelor's degree - Economics and Business Studies
University of Michigan-Dearborn