Mark Dawson
Dearborn,MI
Summary
Former collegiate student-athlete who studied Economics and Business Studies at the University of Michigan-Dearborn. Interested in working in an ambitious and competitive work environment that will provide various opportunities to showcase my skills and develop meaningful relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
United Wholesale Mortgage
07.2021 - 10.2022
- Identified and labeled various loan documents to streamline loan processing, reducing turnaround time and improving efficiency.
- Collaborated cross-functionally to notify relevant teams of document uploads and items requiring review, ensuring smooth communication and workflow.
- Consistently met and exceeded daily production targets, contributing to the team’s ability to meet overall production goals.
- Assisted team members in improving production accuracy and speed, fostering a collaborative and high-performance environment.
- Acted as team lead in the absence of leadership, handling duties such as auditing team production, organizing meetings, and managing day-to-day tasks.
- Attended and organized team leadership meetings, communicating key updates, expectations, and team performance metrics.
- Audited team member output, ensuring compliance with quality standards and identifying areas for improvement.
- Managed timecards and PTO for team members, ensuring accurate reporting and adherence to company policies.
- Communicated directly with the Assistant Vice President (AVP) through email, providing performance recaps, updates, and addressing any concerns or challenges faced by the team.
Sales Representative
CUTCO Cutlery
05.2017 - 08.2017
- Educated customers about product features and benefits to aid in selecting best options for each individual’s needs
- Engaged with customers to effectively build rapport and lasting relationships
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Processed product returns and assisted customers with other selections
- Conducted daily follow-up calls to answer client's questions and manage sales process
Crew Member
Teriyaki Madness
05.2016 - 07.2016
- Greeted customers, provided friendly and knowledgeable service and placed orders
- Collaborated with team members to complete orders
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Calculated totals, processed payments and issued receipts
- Worked well with teammates and accepted coaching from the management team
- Kept food preparation area, equipment and utensils clean and sanitary
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Administrative Assistant
Frisco Youth Symphony Orchestra
01.2014 - 07.2015
- Managed administrative tasks such as filing, answering phones, ordering supplies, and data entry to ensure smooth office operations
- Assisted with planning and organizing community events, as well as fundraising initiatives
- Acted as a personal assistant to the Director of Operations, providing day-to-day support and coordinating schedules
Education
Bachelor's degree - Economics and Business Studies
University of Michigan-Dearborn
Dearborn, MI04.2024
Skills
- Communication
- Strategy
- Leadership
- Analytical Skills
- Customer Service
- Problem Solving
- Teamwork
- Adaptive Learning
- Tenacious Work Ethic
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
Certification
- What Is Business Analysis? - LinkedIn
- Business Analysis Foundations - LinkedIn
Timeline
Operations Specialist
United Wholesale Mortgage
07.2021 - 10.2022
Sales Representative
CUTCO Cutlery
05.2017 - 08.2017
Crew Member
Teriyaki Madness
05.2016 - 07.2016
Administrative Assistant
Frisco Youth Symphony Orchestra
01.2014 - 07.2015
- What Is Business Analysis? - LinkedIn
- Business Analysis Foundations - LinkedIn
Bachelor's degree - Economics and Business Studies
University of Michigan-Dearborn
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