Mark McClelland
Hunting Ridge,MD
Summary
A dedicated and experienced professional committed to leveraging expertise and knowledge to positively impact the community through the organization joined. Proven track record of effectively managing multiple priorities with a positive attitude and strong organizational skills. Willing to take on additional responsibilities to contribute to team goals. Equipped with exceptional problem-solving abilities, a thirst for learning, and excellent communication skills. Well-prepared to contribute to team success and achieve favorable outcomes. Eager to embrace new challenges and wholeheartedly dedicated to advancing organization objectives with enthusiasm.
Overview
20
20
years of professional experience
Work History
Operations Specialist
Mayor’s Office of Homeless Services
11.2021 - Current
- Oversaw the management of temporary lodging and emergency accommodations and refuge for individuals experiencing homelessness within the community, and to coordinate the implementation of code red services
- Ability to comprehend and articulate community resources and services that provide assistance to vulnerable and high-risk populations.
- Ability to demonstrate the agency’s mission, programs, and operational procedures.
- Enhance community coordination mechanisms within City operations, policies, and budgetary allocations.
- Certified crisis intervention trainer who has integrated evidence-based practices and techniques into training materials to ensure compliance with local, state, and federal regulations pertinent to crisis management
- Elicited community involvement with implementation of programming which assisted individuals from vulnerable and high-risk populations.
Shift Commander
Baltimore City Department of Juvenile Services
03.2020 - 11.2021
- Plan, coordinate, supervise and evaluate the work of DJS resident advisor supervisors and related support staff
- Conducted risk assessments to ascertain the appropriate levels of supervision required and the likelihood of absconding.
- Perform case management by conducting interviews to gather background information and elucidate the governing rules and regulations pertaining to facility supervision.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Behavioral Resource Associate
Kennedy Krieger High School
06.2005 - 03.2020
- Developed and implemented customized behavior intervention plans (BIPs). Regularly monitor and document the progress of individuals in accordance with predetermined objectives. Provide de-escalation techniques and crisis intervention as necessary.
- Provided ongoing support to team members by addressing concerns and resolving issues promptly, fostering a positive work environment.
- Maintained comprehensive and accurate records of all interventions, progress, and incidents. Prepare and submit reports as required by supervisors or clinical team members. Adhere strictly to confidentiality and compliance standards in all documentation.
Education
BCCC -
BCCC
Baltimore, MD01.1989
High school -
Southwestern high school
01.1986
Skills
- First aid
- Communication
- CPR
- Disruptive behavior management
- Management of individual behavior changes and sexual dysfunctional behaviors
- Infectious disease prevention
- Paraprofessional praxis
- Medication administration
- Normalization and social roles of developmental disabilities
- Crisis intervention instructor
- Project management
- Planning and coordination
- Operational efficiency
- Cross-functional communication
Certificationsskills
- First Aid
- Communication
- CPR
- Disruptive Behavior Management
- Management of Individual Behavior Changes and Sexual Dysfunctional Behaviors
- Infectious Disease Prevention
- Paraprofessional Praxis
- Medication Administration
- Normalization and Social Roles of Developmental Disabilities
- Crisis Intervention Instructor
Timeline
Operations Specialist
Mayor’s Office of Homeless Services
11.2021 - Current
Shift Commander
Baltimore City Department of Juvenile Services
03.2020 - 11.2021
Behavioral Resource Associate
Kennedy Krieger High School
06.2005 - 03.2020
High school -
Southwestern high school
BCCC -
BCCC
Similar Profiles
MANUELA NARVAEZ BLANCOMANUELA NARVAEZ BLANCO
Project Manager for Victims and Ethnic Communities at Fontibón Local Mayor’s OfficeProject Manager for Victims and Ethnic Communities at Fontibón Local Mayor’s Office
Tyler PearsonTyler Pearson
Project Manager/Administrative Assistant at City Of Birmingham Mayor’s OfficeProject Manager/Administrative Assistant at City Of Birmingham Mayor’s Office
Deja LucioDeja Lucio
DV Data Specialist at DWS- Office Of Homeless ServicesDV Data Specialist at DWS- Office Of Homeless Services