Mark D. Crocker
Lockport
Summary
Results-driven business professional with expertise in monitoring online marketplaces and analyzing digital commerce data. Specializes in identifying unauthorized activity, managing documentation, and supporting compliance initiatives. Collaborates with cross-functional teams to maintain case records and leverage analytics tools for enforcement and brand protection.
Overview
3
3
years of professional experience
Work History
Founder & Marketplace Operations Manager
Marwell Partners, LLC
12.2024 - Current
- Scaled Amazon FBA wholesale business to $200,000+ in revenue within 8 months, achieving
$55,000 peak 30-day sales. - Monitor online marketplaces for listing inconsistencies, pricing irregularities, and seller activities impacting brand positioning and marketplace compliance.
- Conduct online research and analyze seller data to identify potential counterfeit or infringing products.
- Utilize marketplace analytics tools and Excel to monitor trends, identify risk areas, and support enforcement decisions.
- Conduct ongoing online monitoring to identify emerging trends and potential intellectual property risks in e-commerce marketplaces.
- Coordinat with authorized distributors and vendors to uphold supply chain integrity and ensure adherence to marketplace policies.
- Track vendor invoices, purchase orders, and documentation while maintaining organized operational records.
Customer Care Manager
West Herr Chevrolet
06.2024 - 07.2025
- Supported documentation and operational coordination for a dealership handling 450+ monthly vehicle deliveries.
- Collaborated with finance teams, banks, insurance providers, and internal departments to process legal and financial documentation.
- Maintained confidential records including contracts, invoices, and compliance documentation.
- Conducted outreach to prospective customers, facilitating appointment setting and enhancing point-of-sale conversion rates.
- Streamlined schedules and documentation workflows, improving internal communications and operational efficiency.
Proposal & Marketing Intern
Wendel LLC
05.2023 - 08.2023
- Conducted research and data analysis to support large infrastructure proposals.
- Authored detailed proposal documentation and coordinated internal project materials.
- Assisted with digital content development and documentation using Adobe design tools.
Education
MBA - Marketing
Binghamton University - State University of New York
05-2024
BS - Business Administration
SUNY Geneseo
05-2023
Skills
- Brand Protection & Investigation
- Online Marketplace Monitoring
- Unauthorized Seller Identification
- Counterfeit Risk Detection
- Online Investigations (OSINT Research)
- Marketplace Analytics & Monitoring Tools
- Marketplace Analytics
- Data Analysis & Reporting
- Data & Reporting
- Microsoft Excel
- Microsoft Office Suite
- Operational Coordination
- Vendor Onboarding Support
- Invoice Processing & Documentation
- Cross-Functional Collaboration
- Case & Record Management
- Tools & Platforms
Leadership And Athletics
- Binghamton University Men's Swim Team (NCAA Division I) - America East Conference Champion
- SUNY Geneseo Men's Swim Team (NCAA Division III) - Two-Time All-American
Tools And Platforms
- Marketplace Analytics & Monitoring Tools
- Microsoft Office Suite
Timeline
Founder & Marketplace Operations Manager
Marwell Partners, LLC
12.2024 - Current
Customer Care Manager
West Herr Chevrolet
06.2024 - 07.2025
Proposal & Marketing Intern
Wendel LLC
05.2023 - 08.2023
MBA - Marketing
Binghamton University - State University of New York
BS - Business Administration
SUNY Geneseo