Mark Desilus
Miami,FL
Summary
Results-driven sales professional with a proven track record of delivering exceptional client satisfaction and driving revenue growth. Proficient in strategic account management and building strong relationships to achieve significant business outcomes. Recognized for collaborative leadership and adaptability in dynamic markets, bringing excellent skills in client communication and sales strategy to enhance team performance.
Overview
5
5
years of professional experience
Work History
Account Executive
iHeartMedia
04.2024 - Current
- Managed a portfolio of 10 accounts, ensuring client needs were met and satisfaction levels remained high
- Implemented strategic account management plans to drive revenue growth and client retention
- Conducted regular client meetings to review performance and identify opportunities for improvement
- Provided training and support to newer sales team members
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Tesla Advisor
Tesla Motors
11.2022 - 03.2024
- Consistently achieved year-over-year sales growth by advising customers on the daily functions and benefits of Tesla vehicles
- Assisted with test drives and successfully facilitated the delivery of purchases, leading to increased customer satisfaction and repeat business
- Proactively responded to customer inquiries, providing comprehensive information and fostering trust
- Managed daily business traffic, ensuring an exceptional customer experience that drove sales and enhanced brand loyalty
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Relations
Verizon Wireless
01.2021 - 01.2022
- Met business goals by analyzing customer data and implementing effective marketing strategies
- Led problem-solving initiatives to improve business operations and customer satisfaction
- Responded to customer questions and provided comprehensive information
- Handled day-to-day incoming traffic, contributing to the overall efficiency and success of the business
- Managed customer relations on ongoing basis to maximize customer retention.
IT Contractor
USAA
01.2020 - 01.2021
- Monitored and maintained computer systems and networks, operating on a PC
- Provided technical support across the company, both in person and over the phone
- Installed and configured company software, hardware, systems, networks, printers, and scanners
- Responded in a timely manner to service issues and requests
Education
Associate of Arts -
Miami Dade College
Miami, FL12-2011
Skills
- Excellent communication and negotiation skills
- Relationship building and client management
- Sales strategy development and execution
- Customer success and satisfaction
- Team leadership and training
- Problem-solving and conflict resolution
- Strategic planning and business development
- Client relationship building
Websites
References
Available upon request.
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Account Executive
iHeartMedia
04.2024 - Current
Tesla Advisor
Tesla Motors
11.2022 - 03.2024
Customer Relations
Verizon Wireless
01.2021 - 01.2022
IT Contractor
USAA
01.2020 - 01.2021
Associate of Arts -
Miami Dade College
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