Mark Dobbins
Mantua,NJ
Summary
Senior claims professional with strong experience in documentation, policy review, and case tracking. Known for clear customer communication, accurate claim records, and prompt resolution of status and payment questions.
Overview
38
38
years of professional experience
Work History
Senior Claims Representative
Metro Public Adjustment, Inc
Bensalem, Pennsylvania
04.2009 - Current
- Collected loss documentation and evidence to support claim files, ensuring thorough evaluation and processing.
- Evaluated insurance policies and coverage language for claim interpretation
- Prepared claim submissions with detailed damage descriptions
- Monitored claim activity and maintained precise case records to facilitate effective claims management.
- Communicated with insured clients about claim status and next steps
- Resolved customer inquiries about claim status and payment accuracy, enhancing client satisfaction and trust.
- Responded promptly to requests from customers seeking information about their benefits or coverage levels.
Assistant Branch Operations Lead
Worldpac LLC
Pennsauken, New Jersey
05.2009 - 09.2026
- Coordinated shipping, receiving, and inventory control to ensure smooth daily operations.
- Verified order accuracy through warehouse systems and pick lists to minimize errors.
- Trained team members on safe handling practices for automotive parts to enhance workplace safety.
- Supported warehouse operations for automotive parts distribution at Worldpac LLC.
Police Corporal
Evesham Township Police Department
Marlton, New Jersey
09.1988 - 04.2008
- Directed officers during emergency calls and high-risk incidents.
- Supervised patrol operations during municipal police department shifts, ensuring effective coverage and response.
- Trained new officers on patrol procedures and safety practices, fostering adherence to protocols and improving team readiness.
- Reviewed incident reports for accuracy and compliance with department policies, enhancing report quality and accountability.
Education
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ06-1980
Some College (No Degree) - Law Enforement
Rowan College At Gloucester County
Sewell, NJSkills
- Logistics management
- Shipping logistics
- Receiving operations
- Inventory control
- Order verification
- Team supervision
- Warehouse systems
Affiliations
- Patient Mentor at Magee Rehabilitation
- Health Mentor for Jefferson Univeristy
- Member NRA
- Avid outdoorsman
- Security at my church
- Love to read self-help and business books
Timeline
Assistant Branch Operations Lead
Worldpac LLC
05.2009 - 09.2026
Senior Claims Representative
Metro Public Adjustment, Inc
04.2009 - Current
Police Corporal
Evesham Township Police Department
09.1988 - 04.2008
High School Diploma -
Clearview Regional High School
Some College (No Degree) - Law Enforement
Rowan College At Gloucester County