Gary Collins
Jonesboro,AR
Summary
Experienced with handling intricate claims and dispute resolutions. Uses analytical skills to assess risks and ensure compliance with industry regulations. Track record of fostering customer satisfaction and enhancing operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Claims Representative
Southern Farm Bureau Casualty Insurance
11.1998 - 05.2025
- Served as a liaison between policyholders and various departments within the company, facilitating clear communication for seamless claim resolution.
- Demonstrated adaptability in handling diverse types of property, auto, and farm damage claims.
- Upheld company reputation for excellent service through professional interactions with customers, vendors, contractors, and attorneys.
- Improved customer satisfaction with timely communication, providing updates on claim status and addressing concerns throughout the process.
- Ensured accurate payouts by meticulously reviewing repair estimates and negotiating with contractors or repair shops on costs.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Examined claims forms and other records to determine insurance coverage.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Scoped and photographed properties for defects and damage.
Education
Education
Arkansas State University
Jonesboro, ARSkills
- Damage evaluation
- Effective time management
- Problem Solving
- Insurance policy knowledge
- Case management
- Effective settlement negotiation
- Vendor management
- Estimating repair costs
- Property inspection
Certification
Associate in Insurance
Associate in General Insurance
Associate in Personal Insurance
Timeline
Senior Claims Representative
Southern Farm Bureau Casualty Insurance
11.1998 - 05.2025
Education
Arkansas State University
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