Mark Donovan
Tappan,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Discharge Coordinator
Empress Ambulance Service
05.2023 - Current
- Authorized medically appropriate facility admissions and transportation.
- Coordinated travel arrangements and contacted family with travel information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
Dispatcher/Discharge Coordinator
Rockland Mobile Care
01.2017 - 05.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Arranged placement of patients in facilities appropriate for level of care requirements.
Paramedic
Rockland Paramedic Services
07.1999 - 01.2015
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
Benevolent Fund Board Member
Rockland Paramedic Services
01.2005 - 07.2010
- In charge of public relations. Acting as a liaison and communicating with media outlets. Organized multiple fundraising events. Grant writer. Internal and external communications. Represented agency in print, radio, television, and online media organizations.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Lab Instructor
Rockland Community College
09.2003 - 06.2006
- Facilitated student participation by delivering fun, engaging lessons.
- Demonstrated skills and safety procedures to students during laboratory sessions.
- Monitored students during training and intervened in real life activities.
Critical Care Paramedic
New York Presbyterian Medical Center
08.2003 - 10.2005
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Administered tests and medication to stabilize patients in field or in transit.
Education
Associate of Arts - Liberal Arts And Sciences
Rockland Community College
Suffern, NYAssociate of Applied Science - Emergency Medical Services/Paramedicine
Rockland Community College
Suffern, NYSkills
- Staff management
- Workforce training
- Work flow planning
- Feasibility analysis
- Project development
- Strategic planning
- Emergency management
Timeline
Discharge Coordinator
Empress Ambulance Service
05.2023 - Current
Dispatcher/Discharge Coordinator
Rockland Mobile Care
01.2017 - 05.2023
Benevolent Fund Board Member
Rockland Paramedic Services
01.2005 - 07.2010
Lab Instructor
Rockland Community College
09.2003 - 06.2006
Critical Care Paramedic
New York Presbyterian Medical Center
08.2003 - 10.2005
Paramedic
Rockland Paramedic Services
07.1999 - 01.2015
Associate of Arts - Liberal Arts And Sciences
Rockland Community College
Associate of Applied Science - Emergency Medical Services/Paramedicine
Rockland Community College
Similar Profiles
Nicholas TheissNicholas Theiss
Emergency Medical Technician/Field Training Officer at Empress Ambulance ServiceEmergency Medical Technician/Field Training Officer at Empress Ambulance Service
Christopher LanzaChristopher Lanza
Critical Care Paramedic at Empress Ambulance ServiceCritical Care Paramedic at Empress Ambulance Service
Isabelle HacheIsabelle Hache
EMT-Basic at Empress Ambulance ServiceEMT-Basic at Empress Ambulance Service