Mark A Duben
San Antonio,TX
Summary
Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training educating, motivating and supporting staff members. and providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Ascent Energy & Home Services
03.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Account Sales & Client Relations
K9 Klub Dog Grooming And Boarding
06.2018 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Energy Advisor
Vision Solar
02.2015 - 10.2017
- Generate new residential and small business accounts from both company provided appointments as well as self-generated appointments
- Conduct in-home and on-site Solar System Sales presentations and proposals with prospects
- Consult with residential and small business clients to educate, design, and implement the installation and service Vision Solar Systems
- Identify and schedule appointments with new prospects via cold calling, obtaining referrals, partnerships, and ongoing customer contact.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Senior Security Specialist
Guardian Protection Services
08.2013 - 12.2014
- Private Security and Technology Systems Sales
- Responsible for generating new residential and small business accounts from both company provided appointments as well as self-generated appointments
- Conduct in-home and on-site sales presentations and proposals with prospects
- Consult with residential and small business clients to educate, design, and implement the installation and service of the Guardian product line
- Identify and schedule appointments with new prospects via cold calling, obtaining referrals, partnerships, and ongoing customer contact.
Oilfield Waste Manager and Auditor
Waste Management
04.2012 - 01.2013
- Make Sure Oilfield Waste Is properly documented under state and federal saftey complience under right approval codes to ensure Correct Billing to transport company and energy and gas company.
Lead Generation
Silverleaf Resorts
07.2011 - 07.2012
- Metro Marketing and, Attend various events throughout San Antonio
- Assist in all promotional and marketing events- including set up and take down of promotional booths (if needed)
- Meet and greet guests visiting the promotional booths
- Must be able to generate leads and meet company requirements
- Serve as the front line representative for Silverleaf Resorts
Barback/Bartender/manager
Bombay Ranch Bar
09.2011 - 01.2012
Customer Service Representative
Atento, BBVA Compass
01.2009 - 01.2011
- Work with 100+ sales professionals covering 32 states responsible for more than 3,800 individual and corporate accounts
- Support sales reps in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Promotions Coordinator
Liberty Builders
04.2008 - 12.2009
- Promote company home improvement products to home owners in a professional manner in brief consultation
Order Selector
Heb Warehouse
07.2006 - 11.2008
- Pull orders in Frozen Food department for shipping and continuously lift heavy product for 10-12 hours a shift
Education
High School Diploma -
Taft High School
Taft, TX07.2006
Skills
- Operations Oversight
- Operational Reporting
- Personnel Management
- Marketing Strategy Development
- Strategic Planning
- Relationship Management
Accomplishments
- Supervised team of 4 staff members.
- Member of Young men of America. (2000-2006)
Affiliations
Member of Young men of America. (2000-2006)
3838 Lockhill Selma 78230
Additional Information
- TBFAA Certification for Private Securtity License TBFAA Certified Alarm Technician Level 1
Timeline
Owner/Operator
Ascent Energy & Home Services
03.2020 - Current
Account Sales & Client Relations
K9 Klub Dog Grooming And Boarding
06.2018 - 08.2023
Energy Advisor
Vision Solar
02.2015 - 10.2017
Senior Security Specialist
Guardian Protection Services
08.2013 - 12.2014
Oilfield Waste Manager and Auditor
Waste Management
04.2012 - 01.2013
Barback/Bartender/manager
Bombay Ranch Bar
09.2011 - 01.2012
Lead Generation
Silverleaf Resorts
07.2011 - 07.2012
Customer Service Representative
Atento, BBVA Compass
01.2009 - 01.2011
Promotions Coordinator
Liberty Builders
04.2008 - 12.2009
Order Selector
Heb Warehouse
07.2006 - 11.2008
High School Diploma -
Taft High School
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