Mark Duncan
Summary
Professional hospitality trainer with proven success in bartending and customer service. Skilled in mixology, inventory management, and training staff to deliver exceptional service. Strong focus on team collaboration and adaptability to changing needs. Dependable with results-driven approach and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Bar Porter
Riu Hotels & Resorts
2021.05 - 2024.07
- Elevated operational efficiency through diligent execution of opening or closing duties as assigned.
- Strengthened teamwork through clear communication with all staff members to ensure seamless service delivery.
- Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.
- Maintained a high standard of presentation within the bar area to create an inviting atmosphere for guests.
Gas Pump Attendant
Texaco Gas Station
2017.02 - 2021.07
- Contributed to positive store atmosphere by maintaining a professional demeanor even during high-pressure situations.
- Increased customer loyalty through friendly interactions and prompt problem resolution.
- Ensured accurate pricing and payment processing, resulting in minimal discrepancies in sales reports.
Education
Bartending Techniques Level 2 -
St Monica’s College
Ocho Rios 09.2017
Dining Room Services -
St . Monica’s College
Ocho Rios 03.2016
High School Diploma & CSEC -
Iona High School
St. Mary 07.2011
Skills
Customer Service Excellence
▪ Communication and Interpersonal Skills
▪ Problem-Solving
▪ Event Support
▪ Team Collaborations
▪ Time management and Organization
Timeline
Bar Porter
Riu Hotels & Resorts
2021.05 - 2024.07
Gas Pump Attendant
Texaco Gas Station
2017.02 - 2021.07
Bartending Techniques Level 2 -
St Monica’s College
Dining Room Services -
St . Monica’s College
High School Diploma & CSEC -
Iona High School