Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mark Dunn

Brooklyn,NY

Summary

Detail-oriented, with 10+ years of comprehensive experience in eCommerce Sales, Marketing, and Media production. Very Organized, Highly-Motivated, and Goal-Oriented, I will work to be a valuable player on your team. I am determined to provide value to your company by understanding your companies needs and obtaining measurable goals and results.

Overview

13
13
years of professional experience

Work History

Lighting/Photo Sales Associate

B & H Photo
New York, NY
11.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Marketing Director

Adcapitol
Monroe, NC
03.2023 - 11.2023
  • Developed an eCommerce website using shopify to feature products and services. Logo-Promo.com
  • Collaborated creatively to develop brand content using Photoshop and Canva, coordinating with the art team, effectively enhancing identity, and engaging the audience.
  • Generated sales by maintaining and developing new client relationships.
  • Presented products at trade shows around the country, managed inventory and presentations.
  • Worked at various trade shows since 2022, including Sage, ASI, House Hassan, PPAI, and other promotional product events.
  • Developed and coordinated pre- and post-show promotional campaigns.

Auditor Executive

Reimbursement Genie
Hollywood, Florida
07.2021 - 04.2023
  • Oversaw multiple accounts on Amazon, eBay, and other eCommerce platforms to grow profits and exceed performance goals.
  • Communicated with other departments to establish action plans and manage open claims to closure, auditing Amazon FBA and other eCommerce platform for money falsely taken from sellers account.
  • Resolved claims by providing details documentation through reports and sales analysis data.

Podcast Producer

Well Dunn Studios
New York, NY
01.2020 - 02.2022
  • Interviewed show guests about lives, work or topics of current interest
  • Planned shows by selecting music, topics, and writing content based on current events
  • Introduced fresh and new angles on previously reported material to update and inform listeners
  • Gathered information and developed perspectives about news subjects through research, interviews and observation.

Quality Control Specialist

Emb-Phones Inc
BROOKLYN - REMOTE, NY
01.2014 - 01.2021
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Improved customer service wait times to mitigate complaints
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

New Buyers Specialist

EmbAdcapitolEBay Inc
Draper, UT
01.2018 - 11.2018
  • Managed and resolved incidents according to service agreements
  • Coordinated and managed various programs or projects to achieve established objectives
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Identified needs of customers promptly and efficiently.

Professional Video Sales Representative

B & H Photo
New York, NY
01.2012 - 01.2014
  • Worked in the Pro-Video section of the store, dealing with professional filmmakers and directors.
  • Demonstrated product features to align with customers needs based on production specifics, Including Cinematography, Lighting, and Sound Requirements, etc.
  • Answered product questions with up-to-date knowledge of vendors products and professional video production equipment.
  • Identified customer needs by asking questions and advising on best solutions to obtain customer satisfaction.

Education

Bachelor of Science Communications - Communications

East Carolina University Greenville, Profiles
06.2008

Skills

  • Microsoft Office
  • eCommerce Sales
  • Google Docs
  • Shopify/ Apps
  • CRM Software
  • Lead Generation Strategies
  • Account Management
  • Strong Verbal and Written Communication
  • Building and Maintaining Strong Relationships
  • Data Analytics
  • Organizational Skills
  • Time Management
  • Attention to Detail
  • Photographic Memory
  • Web Analytics Tools
  • Video Production
  • Photography
  • Music Production
  • Collaboration

Websites

Timeline

Lighting/Photo Sales Associate

B & H Photo
11.2023 - Current

Marketing Director

Adcapitol
03.2023 - 11.2023

Auditor Executive

Reimbursement Genie
07.2021 - 04.2023

Podcast Producer

Well Dunn Studios
01.2020 - 02.2022

New Buyers Specialist

EmbAdcapitolEBay Inc
01.2018 - 11.2018

Quality Control Specialist

Emb-Phones Inc
01.2014 - 01.2021

Professional Video Sales Representative

B & H Photo
01.2012 - 01.2014

Bachelor of Science Communications - Communications

East Carolina University Greenville, Profiles

Similar Profiles

CREATE PROFILE
Mark Dunn