Briana Pierre

• Assisted clients with personalized senior photo packages and consistently met sales goals, enhancing customer satisfaction.
• Managed Zendesk incidents, updated spreadsheets, and promptly responded to calls, streamlining administrative duties and customer service.
• Addressed scheduling concerns and maintained a smooth workflow, combining customer engagement with effective administrative management for service success.

• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and exceed department quotas
• Responded to customer requests, offering excellent support and tailored recommendations to address needs

• Ensured optimal guest experience by providing efficient service
• Processed payments on digital systems and managed cash transactions
• Promptly addressed customer concerns or dissatisfaction to mitigate escalation inquiries

• Actively engaged with community members to raise awareness about the importance of voting and civic participation
• Assisted in setting up and managing voter registration booths at various community events
• Provided clear and concise information about voter registration process
• Maintained a high level of confidentiality and integrity in handling personal information of registrants

• Lead groups of up to 25 kids to activities such as swimming, art, and more
• Worked with kids on biblical studies, leadership, and teamwork
• Succeeded in obtaining a 100% camper retention rate
• Solved behavioral issues and deescalated conflicts