Mark Dwyer
Lebanon,OH
Summary
Knowledgeable Collections Manager bringing expertise in first party and third party collections. Results-oriented that reduces delinquencies and mitigate risks. Eager to offer 10 years of in-depth experience to support company needs.
Overview
11
11
years of professional experience
Work History
Collections Manager
Transworld Systems Inc.
Mason, OH
02.2013 - Current
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Advised senior management on best practices related to collections policies.
- Conducted periodic audits of customer accounts for compliance purposes.
- Conducted month-end balance sheet reviews and reconciled variances.
Education
Finance
Wright State University
Dayton, OH12.2012
Skills
- Analytical Reasoning
- Employee Retention
- Performance Improvement
- Staff Training
Accomplishments
- Promoted from Collector to Collections manager, in less than 12-months.
- Recognized as Employee of the year for 2015 and 2019 for outstanding performance and team contributions.
- Exceeded sales goals by average of 115% in each year.
Timeline
Collections Manager
Transworld Systems Inc.
02.2013 - Current
Finance
Wright State University