Mark Eckerson
Derry,NH
Summary
Proven Customer Support Specialist from Xtreme Craze, adept in CRM software and problem-solving, enhanced client retention through exceptional service and empathy. Skilled in data entry and active listening, I fostered teamwork and efficiency at Mission Clean LLC, significantly improving service quality without relying on numerical achievements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Xtreme Craze
10.2023 - 08.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Cleaning Specialist
Mission Clean LLC
10.2023 - 02.2024
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Increased workplace morale by maintaining a positive attitude toward colleagues, supervisors, and clients alike.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned medical facilities using industrial equipment
- Safely used cleaning agents
Data Entry Intern
Scotts Electronics
05.2022 - 09.2022
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Managed and organized documents for data entry tasks.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Checked for accuracy by verifying data and records.
Education
Bachelor of Science - Computer Science
University of New Hampshire
Durham, NH05-2028
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Active listening
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Email communication
- Attention to detail
- Friendly and patient
Accomplishments
National Technical Honors Society
Helped and participated in a donor drive through the Future Business Leader of America club
Certification
CompTIA PC Pro
Comptia ITF+
Timeline
Customer Support Specialist
Xtreme Craze
10.2023 - 08.2024
Cleaning Specialist
Mission Clean LLC
10.2023 - 02.2024
Data Entry Intern
Scotts Electronics
05.2022 - 09.2022
CompTIA PC Pro
Comptia ITF+
Bachelor of Science - Computer Science
University of New Hampshire
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