Mark Epstein
Bexley,Ohio
Summary
Multi-talented retail professional, manager, educator, real estate agent, and community leader who focuses on helping others succeed. Offers a unique background in education, management, real estate, writing, historic preservation, non-profit administration, history, public speaking, project management, and technology.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Associate Team Leader for E-Commerce
Whole Foods Market
Upper Arlington, Ohio
07.2022 - Current
- Provide outstanding customer service, consistent with company mission, values, and culture, and ensure that Team Members are also doing so.
- Review work forecasts and determine productivity and utilization requirements to meet business objectives.
- Partner with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
- Identify and lead process improvement initiatives.
- Balance labor, ensuring an efficient shift that meets production goals.
- Ensure that Team Members are properly trained and have the tools and knowledge required for success.
- Implement and administer processes and policies consistently.
- Report and deep dive on productivity, quality, safety, and customer service.
- Assess performance results for team members and partner with leadership teams on development to drive improvements.
- Coordinate process flow to ensure products are dispatched on time to meet customer and company expectations.
- Allocate labor and assign job duties to ensure that our team is meeting the needs of E-Commerce as well as the store.
- Perform in-depth problem solving for customers, Team Members, and all levels of leadership.
*Regularly audit the food safety of all teams and participate in monthly meetings as a Food Safety Ambassador.
Freelance Writer and Editor
01.1986 - Current
- Writer and editor with experience online (websites, blogs, and research databases) and in print (books, trade periodicals, newspapers, and academic journals).
- Example of published work: Bexley: Images of America, published by Arcadia Publishing in 2014.
Real Estate Agent
Coldwell Banker
, Ohio
09.2015 - 07.2022
Technology Consultant
Self Employed
01.1989 - 07.2022
- Computer and network building and repair, website design, software and hardware installation and troubleshooting.
Shopper
Amazon
Columbus, Ohio
03.2019 - 07.2022
- For Amazon Fresh and WFMOA (at EST, EYE, and Amazon's Fresh facility), prepared grocery and merchandise orders for delivery.
- Staged orders for hand off to delivery drivers.
- Received and stowed new inventory at rate of 200-300 units per hour at Fresh.
- Helped move Fresh to larger facility with minimal interruption to services, including auditing, organizing, packing, and re-staging inventory.
- Conducted inventory on a daily basis, using Zebra devices at Fresh.
- At Fresh, cleaned, packaged, and stowed produce for picking following company standards and government regulations for food handling, including maintaining proper separation of organic and conventional stock.
- Audited inventory for quantity, quality, location, and expiration dates; moved items virtually and physically to correct location errors; and shrank spoiled and expired food.
- Used computers and iOS and Android devices to ensure handling of all tasks with accountability, quality, and efficiency.
- Assisted with problem solving and training.
District Pool Substitute Teacher
Olentangy Local School District
Lewis Center, Ohio
01.2020 - 05.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assumed role of regular teacher, managing assignments, meeting student needs, and keeping records.
- Upheld classroom routines to support student-centered environment and maintain consistent schedules.
- Leveraged classroom discussion strategies to engage students, promote topics, and boost learning opportunities.
- Took notes and prepared reports on school day activities to provide to regular teacher.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Integrated technology into classroom to engage students. Conveyed rules and set goals to maintain order in classroom.
- Administered and graded assessments and assignments.
Deputy State Historic Preservation Officer
Ohio History Connection
Columbus, OH
03.1996 - 04.2017
- Established and hired staff for new department to review over 6,000 federal and state assisted projects in Ohio each year, pursuant to federal and state preservation law.
- Set policy and procedures for State on matters related to compliance with federal and state preservation law.
- Signed agreements negotiated pursuant to state and federal preservation law.
- Advised and educated elected elected officials, agency officials, and public on preservation issues and laws.
- Communicated with press about office responsibilities and preservation issues and controversies.
- Represented State Historic Preservation Officer and Director of Ohio History Connection in dealings with agencies and organizations and compliance with state preservation law.
Education
Certificate - Intensive Pedagogical Training Institute: K-12 Ins
The Ohio State University
Columbus, Ohio05-2020
Certificate in Real Estate Sales -
Hondros College of Business
Westerville, OH08-2015
Master of City And Regional Planning - City And Regional Planning
The Ohio State University
Columbus, OH06-1991
Bachelor of Arts - Political Science
American University
Washington, DC05-1986
Skills
- Negotiation and consensus-building
- Leadership
- Training and development
- Creative problem solving
- Written and oral communication
- Leveraging technology to enhance everything
- Balance the analytical with empathy
Affiliations
- Past President, Bexley Historical Society, Bexley, Ohio (Board of Trustees, 2007- 2023; President, 2009-2012)
- Columbus Board of Realtors, Business Technology Committee and Government Affairs Forum (2016-2019)
- Chief Communications Officer and Webmaster, Rotary Club of Whitehall and Bexley (2008- 2019)
- Coastal Management Program and Policies Committee, Ohio Department of Natural Resources (1996-2017)
- State of Ohio Homeland Security Advisory Council, Ohio Department of Public Safety (2002- 2015)
- City of Bexley Technology Commission (2006-2010)
- Ohio Governor's Residence Advisory Commission (2009-2011)
Avocations
- Genealogy
- Hiking and traveling with family and friends
- Photography
- Home improvements and gardening
- Learning
Certification
- Alternative Resident Educator, K-12, Integrated Language Arts and Integrated Social Studies (Ohio Department of Education ID OH3332038)
- Real Estate Salesperson License (Ohio License #SAL.2015004087)
Timeline
Associate Team Leader for E-Commerce
Whole Foods Market
07.2022 - Current
District Pool Substitute Teacher
Olentangy Local School District
01.2020 - 05.2020
Shopper
Amazon
03.2019 - 07.2022
Real Estate Agent
Coldwell Banker
09.2015 - 07.2022
Deputy State Historic Preservation Officer
Ohio History Connection
03.1996 - 04.2017
Technology Consultant
Self Employed
01.1989 - 07.2022
Freelance Writer and Editor
01.1986 - Current
Certificate - Intensive Pedagogical Training Institute: K-12 Ins
The Ohio State University
Certificate in Real Estate Sales -
Hondros College of Business
Master of City And Regional Planning - City And Regional Planning
The Ohio State University
Bachelor of Arts - Political Science
American University
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