Mark Escobedo
Program/Case Manager
Santa Clara,CA
Summary
Results oriented professional with experience in social services, Program management as well as case management. Experience working with vulnerable and disenfranchised populations. Strong communication , interpersonal and client relation skills .Knowledgeable and passionate with involvement in coordinating care for homeless individuals and families. Adept at handling high caseloads while maintaining high quality, individualized, and evidence based stability plans. Able to operate in high-pressure environments while providing de-escalation and proper resources to participants and clients.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
Work History
Program Manager
Rebele Family Shelter Program Manager
Coachella, CA
01.2018 - 04.2019
- Oversee the housing status,assessment,arrival and departure of over 28 families
- Facilitate residents use of other services of other programs,agencies and organizations
- Assist clients in obtaining any and all public benefits for which they are eligible
- Participate in eligibility process through screening and selection of residents
- Perform intake interviews and assessments
- Develop and maintain accurate written case records including intake, assessment,ongoing case plan and progress notes
Program Manager
Page Smith Community House
Coachella, CA
03.2016 - 01.2018
- Provided property management
- Intake and exit activities
- Behavioral health problem solving
- Administration and operational duties
- Maintained strong boundaries
Community Safety Coordinator
Homeless Services Center
Coachella, CA
07.2015 - 01.2016
- Developed new training programs to address performance and knowledge issues.
- Recommended changes to company culture to improve safety and meet changing demands.
- Verified monthly practice of fire drills for every work shift.
- Recognized, documented and advised on removal of hazards.
- Conducted investigations into incidents and reported on findings.
Direct Services Coordinator/Overnight Campus Super
Cabrillo College
Coachella, CA
10.2014 - 01.2016
- Actively support and engage in program activities and participants housing goals
- Remain vigilant and available to handle all emergencies that may arise
- Responsible for providing support for any program activities
- Delivered services with dignity, professionalism and respect for all involved
Education
Human Services Generalist
Cabrillo College
Aptos, CA 09.2013 - 04.2016
Drug And Alcohol Studies
Cabrillo College
Aptos, CA 09.2013 - 04.2016
Skills
Strong communication
Certification
VI-SPDAT & Full SPDAT training
Timeline
CPR Certified-American Heart Association
01-2019
Conflict Resolution and De-escalation training
09-2018
Diversity Center training
07-2018
Smart Path Accessor/Homeless Management Information System
03-2018
Program Manager
Rebele Family Shelter Program Manager
01.2018 - 04.2019
Trauma-Informed Systems
04-2017
HUD Fair housing training
03-2017
Harm Reduction/Narcan
01-2017
Confidentiality and HIPAA training
01-2017
Motivational Interviewing
08-2016
Program Manager
Page Smith Community House
03.2016 - 01.2018
VI-SPDAT & Full SPDAT training
01-2016
Community Safety Coordinator
Homeless Services Center
07.2015 - 01.2016
Direct Services Coordinator/Overnight Campus Super
Cabrillo College
10.2014 - 01.2016
Human Services Generalist
Cabrillo College
09.2013 - 04.2016
Drug And Alcohol Studies
Cabrillo College
09.2013 - 04.2016
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