Melina Salazar-Perez
El Paso,TX
Summary
Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
8
8
years of professional experience
Work History
Program Manager
Facebook
Seattle, WA
08.2022 - 06.2023
- Spearheaded extensive infrastructure programs encompassing data warehousing and privacy, with company-wide impact.
- Collaborated closely with Product Management and internal customers, such as WhatsApp, Facebook, and Instagram, to anticipate and fulfill customer requirements.
- Maintained consistent communication with key stakeholders and executives, providing regular program updates and progress reports while bridging the gap between technical and business interests.
- Provided effective direction to software engineers, creating project timelines and facilitating the removal of obstacles to ensure successful program outcomes.
Server
Panda Express
El Paso, TX
03.2016 - 10.2019
- Collaborated effectively with team members to ensure efficient service and a positive dining experience.
- Addressed customer concerns and resolved issues promptly and professionally.
- Assisted in training new staff and sharing knowledge of procedures and best practices.
- Maintained a clean and organized work environment, including dining areas, kitchen, and equipment.
Product Specialist
Apple Inc.
El Paso, TX
02.2019 - 06.2019
- Delivered great customer experiences by uncovering customer's needs, then following through with enlightening solutions.
- Demonstrated a strong attention to detail and a deep understanding of Apple merchandising principles.
- Demonstrated and advised how customers can integrate technology into their homes as well as scaled solutions across small to medium size businesses.
Hostess
IHOP
El Paso, TX
04.2015 - 01.2018
- Enhanced dining experience by strategically assigning tables, which decreased average wait time by 30%.
- Managed reservations and waiting lists for 150+ daily guests, achieving a 95% accuracy in wait time estimations.
- Worked closely with servers, managers and kitchen staff to ensure smooth operations and timely service.
- Demonstrated great knowledge on menu by increasing overall sales by 15%
Education
Computer Science
The University of Texas At El Paso
El Paso, TX08-2021
Skills
- Problem-solving
- Customer Service
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Fluent in English and Spanish
- Strong Communication
- Multitasking
- Time Management
Timeline
Program Manager
Facebook
08.2022 - 06.2023
Product Specialist
Apple Inc.
02.2019 - 06.2019
Server
Panda Express
03.2016 - 10.2019
Hostess
IHOP
04.2015 - 01.2018
Computer Science
The University of Texas At El Paso
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