Mark Escobedo
San Pedro,CA
Summary
Dynamic Operations Supervisor at Odyssey Logistics & Technology, adept at enhancing productivity and reducing costs through strategic process improvements. Skilled in staff development and conflict resolution, I successfully boosted customer satisfaction and streamlined workflows, while implementing a new inventory management system that optimized operational efficiency.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Odyssey Logistics & Technology
Fullerton, CA
03.2016 - 03.2026
- Oversaw daily operations to ensure efficient workflow and adherence.
- Mentored team members in operational procedures, fostering a culture of continuous improvement.
- Implemented process enhancements that increased productivity and reduced operational costs.
- Coordinated cross-functional teams to address logistical challenges and optimize supply chain.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
Education
High School Diploma -
Millikan
Long Beach, CASkills
- Operations management
- Performance monitoring
- Task delegation
- Staff management
- Performance improvement
- Administration and operations
- Staff scheduling
- Staff development and training
- Customer service
- Data entry
- KPI tracking
- Operational planning
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Odyssey Logistics & Technology
03.2016 - 03.2026
High School Diploma -
Millikan