Mark Fives
Colorado Springs,CO
Summary
Knowledgeable Business Leader with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Hardworking employee enthusiastic about learning all aspects of Sales and Marketing fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Marketing Professionals Llc
03.2014 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/Sales Agent
Pathways Financial Services
02.2008 - 03.2014
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Operator Manager
Mail Boxes Etc.
04.1999 - 12.2007
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Education
Bachelor of Science - R.-TV.-Journalism
Ohio University
Athens, OHSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Marketing expertise
- Strong work ethic
- Customer service
Alumnus Brian Tracy Sales Academy
Sales and Marketing Training focusing on the Fundamentals of a Sales Close,Marketing,Goal Setting and Personal Assessment.
Timeline
Owner/Operator
Marketing Professionals Llc
03.2014 - 04.2025
Owner/Sales Agent
Pathways Financial Services
02.2008 - 03.2014
Owner/Operator Manager
Mail Boxes Etc.
04.1999 - 12.2007
Bachelor of Science - R.-TV.-Journalism
Ohio University
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