Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Flinch

Elmont,NY

Summary

Highly adaptable IT Support Technician with 6 months of hands-on experience providing technical support to over 300 staff and 200 students across departments, including HR, Finance, R&D, and C-level executives. Known for quickly learning and mastering new systems, efficiently troubleshooting hardware and software issues, and managing technical tasks in high-pressure environments. Proficient in Microsoft 365, Jamf, Google Admin, and more, with additional experience in software development using languages such as JavaScript, Python, Java, and C#. Experienced in working with iOS, Windows, and Chrome devices. Currently pursuing A+ certification with a Bachelor's degree in Computer Science.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Specialist

Harlem Children Zone
Harlem, NY
03.2024 - Current
  • Provide technical support to over 300 staff and 200 students across multiple departments, including HR, Finance, IT, academic support, research, and C-level executives.
  • Offer remote, on-site, and phone support to resolve hardware, software, and network-related issues on iOS, Windows, and Chrome devices.
  • Conducted research into software solutions to meet customer needs.
  • Use Microsoft 365, Google Admin, Jamf, and Microsoft Intune for device management, system updates, and application troubleshooting.
  • Troubleshoot wireless printing issues, printer jams, and coordinate vendor maintenance.
  • Set up workstations and assist users with account configuration, app logins, and phone setups.
  • Handle software downgrades for compatibility with older systems and manage application installations.
  • Set up and break down AV equipment for events, ensuring smooth operation of panels and Chromeboxes.
  • Respond to on-site emergencies, escalating issues to appropriate personnel when necessary.
  • Resolved network connectivity issues with routers and switches.

Education

Bachelor of Science - Computer Science

SUNY Buffalo State
Buffalo, NY
12-2023

Skills

  • IT Support: Remote, In-Person, and Phone
  • System Administration: Microsoft 365, Google Admin, Jamf, Microsoft Intune
  • Software Development: JavaScript, Python, Java, C#, C, PHP, NET, HTML/CSS, MySQL
  • Version Control: Git, GitHub
  • IDEs: Visual Studio Code, PyCharm, Xcode, Visual Basic
  • Cloud Services: Amazon Web Services (AWS)
  • Device Management: iOS, Windows, Chrome OS
  • Printer & AV Troubleshooting
  • Software Installation, Updates, & Downgrades
  • Device Setup and Configuration
  • Vendor Management & Maintenance Coordination
  • TeamViewer, Zoom, Mondaycom, Wrike, Fresh Service
  • Strong Communication & Problem-Solving Skills

Certification

  • A+ Certification – In Progress

Timeline

IT Support Specialist

Harlem Children Zone
03.2024 - Current

Bachelor of Science - Computer Science

SUNY Buffalo State

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Mark Flinch