Mark Floyd
Bowling Green,KY
Summary
With over two decades in the lending sector, I have driven significant loan growth and innovation while aligning with the strategic priorities of financial institutions. My expertise spans across consumer, indirect, mortgage, participation, and commercial lending, with a strong focus on developing and executing lending strategies that enhance market share and member financial well-being. A proven leader in inspiring high-performing teams, I excel in regulatory compliance and leveraging technology to innovate lending processes. My commitment to fostering collaboration, both internally and within the community, underpins my approach to achieving organizational goals and delivering exceptional member service.
Overview
25
25
years of professional experience
Work History
Senior Vice President, Chief Lending Officer
Service One Credit Union
Bowling Green, KY
02.2016 - 02.2024
- Led lending teams overseeing product development, pricing strategies, sales and incentives, data analysis, centralized consumer and indirect lending, mortgage lending, small business lending, commercial lending, loan participation programs, operations and servicing, and collections, enhancing operational efficiency, service quality, regulatory compliance and balanced growth
- Ensured legal and regulatory compliance across lending operations, implemented quality assurance programs, and led sound underwriting decisions to maintain optimal loan portfolio health
- Prepared and monitored department budgets, goals, and incentives, presented monthly and quarterly lending KPI reports to executive team and Board of Directors, enhancing transparency and strategic decision-making
- Managed asset protection programs to mitigate loan losses, maintain manageable delinquencies, and effectively managed loan pricing and risk assessments to align with strategic goals
- Achieved year-over-year outstanding results exceeding peer group in key performance indicators including loan growth, delinquency, yield, and net charge-offs, with 8-year average of 14.10% loan growth, 0.45% loan delinquency, 5.21% loan yield, and 0.30% net charge-offs
- Led credit union to 57% loan growth over prior five years, totaling $88 million
- Consistently delivered outstanding results over peers, showcasing exceptional financial management
- Spearheaded strategic direction for all loan programs, driving operational efficiencies, revenue growth, and strategic expansion
- Played key role in setting strategic plan for lending, innovation, automation, and adoption of AI tools
- Directed and developed high-performing teams, establishing standards and accountabilities, ensuring staff development for succession planning and achievement of strategic objectives
- Cultivated strong relationships with business community and membership base to develop and expand loan programs, representing Credit Union at various professional and civic events
- Demonstrated exceptional leadership in delegating tasks, empowering associates to enhance decision-making capabilities, resulting in improved team autonomy and operational efficiency
- Collaborated effectively across departments to ensure cohesive approach to member service, contributing to culture of teamwork and innovation within credit union
- Actively contributed to strategic leadership by integrating innovative practices and promoting culture of creativity and balanced risk-taking to meet evolving member needs
- Streamlined online and in-branch lending process eliminating headcount through attrition and reducing salary and benefit costs approximately $100,000 annually
- Improved financial reporting related to loan portfolio management, Allowance for Loan and Lease Loss calculations
- Improved compliance and speed of loan origination by developing and implementing centralized lending department including underwriting, document preparation, funding, and quality control review
- Partnered with POP, local non-profit organization providing low-cost business startup loans for low to moderate income and minority individuals and businesses
- Collaborated with Bowling Green Housing Authority to create mortgage loan programs tailored for borrowers with low income and lower credit scores, enhancing access to homeownership opportunities
- Attended various events sponsored by Kentucky Credit Union League and United Way of Southern Kentucky, focusing on promoting growth, unity, financial literacy, and community well-being
- CUNA Lending Council member, engaging with peers on topics like underwriting guidelines, compliance, and creative financial service solutions for credit union members
- Represented credit union at lending-related software conventions, showcasing commitment to technological advancement and professional growth.
Vice President, Loan Portfolio Manager
Citizens National Bank
Meridian, MS
02.2009 - 04.2015
- Directed management of $213 million consumer loan portfolio, enhancing credit risk management and achieving excellent federal regulatory ratings year-over-year
- Spearheaded cross-department initiatives, including development and implementation of underwriting policies, regulatory compliance training, and operational best practices, contributing to $90 million increase in mortgage loan originations and annual savings of $100,000 through procedural optimizations
- Oversaw centralized underwriting and collections, improving customer service and compliance with stringent policies and regulations
- Implemented loan origination and pricing software, driving significant increase in net interest margin on consumer loans and reducing operational expenses by $20,000 through effective vendor management
- Designed and launched new products targeting high-income clients, successfully penetrating new markets, and significantly boosting mortgage loan originations
- Played key role in various strategic committees, leveraging deep expertise in consumer compliance and fair lending laws to manage bank's fair lending program and engage effectively with federal examiners.
Vice President, Commercial Relationship Banker
Citizens National Bank
Ridgeland, MS
02.2006 - 02.2009
- Conducted sales calls on new and existing consumer, small business, and commercial relationships
- Spearheaded underwriting of loan requests, including diverse commercial real estate transactions and credit lines, adhering to stringent internal and external regulatory standards
- Conducted comprehensive financial analyses to assess borrower's needs, ensuring optimal loan structure, pricing, and compliance with bank policies
- Evaluated collateral adequacy and industry risks, contributing to informed decision-making and risk mitigation
- Maintained rigorous credit file management and ensured seamless coordination with credit administration, loan documentation, and funding departments, optimizing loan process and enhancing operational efficiency
- Implemented and monitored underwriting conditions and approval requirements, guaranteeing high standards of loan quality and compliance.
Assistant Vice President, Bank Manager
AmSouth Bank
Ridgeland, MS
07.2003 - 02.2006
- Led daily operation of branch activities including recruiting, coaching, and motivating ten employees
- Sold bank products including consumer and small business loans, annuities, mutual funds, and deposit products and enhanced customer relationships through cross-department referrals
- Managed relationships with existing business and consumer customers and fostered new customer relationships through community involvement and business to business sales calls
- Counseled loan applicants on credit reports and how to improve credit ratings and structure loan requests for approval.
Branch Manager
Wells Fargo Financial
Monroeville, AL
05.1999 - 07.2003
- Managed consumer finance branch responsible for marketing loan and insurance products to new and existing customers as well as collection of past due accounts.
Education
Bachelor of Business Administration - Business Management
Delta State University
Cleveland, Mississippi05.1999
Skills
- Strategic Leadership and Team Development
- Innovation and Collaboration
- Consumer, Indirect, and Mortgage Lending
- Commercial and Participation Lending
- Regulatory Compliance
- Process Improvement
- Operational Workflow
- Loan Products & Policy
- Data Analysis
- Advanced Microsoft Excel
- Core, Origination, and Collections Software Administration
- Conversions and Acquisitions
- Vendor Management
Timeline
Senior Vice President, Chief Lending Officer
Service One Credit Union
02.2016 - 02.2024
Vice President, Loan Portfolio Manager
Citizens National Bank
02.2009 - 04.2015
Vice President, Commercial Relationship Banker
Citizens National Bank
02.2006 - 02.2009
Assistant Vice President, Bank Manager
AmSouth Bank
07.2003 - 02.2006
Branch Manager
Wells Fargo Financial
05.1999 - 07.2003
Bachelor of Business Administration - Business Management
Delta State University