Mark Forbes
Bridgeport,CT
Summary
Compassionate and dependable Certified Nursing Assistant with extensive hands-on experience in clinical and community settings, dedicated to enhancing patient comfort, dignity, and quality of care. Proficient in vital sign monitoring, electronic medical records management, and maintaining a clean, safe environment that fosters patient well-being. Strong communication and teamwork abilities developed through diverse roles in healthcare and customer service, ensuring exceptional service delivery and satisfaction. Reliable professional with a proven track record of adaptability in fast-paced environments, effectively managing multiple tasks while consistently meeting the evolving needs of patients and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
Bridgeport, CT
05.2023 - Current
- Facilitated accurate order processing and delivery of food and beverages to enhance customer satisfaction and meet dietary requirements.
- Analyzed menu items and seasonal promotions to provide informed recommendations, ultimately boosting sales performance.
- Managed cash, credit card, and gift card transactions, maintaining high standards of accuracy and operational efficiency.
- Oversaw multiple tables, ensuring meticulous attention to detail and prompt service delivery.
- Conducted training sessions for new hires and partnered with team members to ensure seamless daily operations.
Traveling Pharmacy Technician
CVS Health
Fairfield, CT
10.2023 - 11.2024
- Ensured accurate patient record documentation and efficient insurance verification to streamline prescription processing across various pharmacy sites.
- Engaged with pharmacists and patients to ensure accurate understanding of medication instructions, thereby improving patient safety.
- Conducted regular compliance checks with safety standards and implemented effective inventory management practices.
Medical Receptionist
Southwest Community Health Center
01.2022 - 09.2023
- Executed patient registration processes, confirmed insurance details, and organized appointment schedules in a fast-paced outpatient environment.
- Maintained integrity of confidential patient records through accurate data entry in electronic medical record (EMR) systems.
- Operated multi-line phone systems to ensure seamless communication and timely message delivery to providers.
- Facilitated referral authorization requests and coordinated follow-up appointment scheduling.
- Managed customer inquiries related to billing and scheduling, ensuring a supportive and understanding approach.
Education
Bachelor of Science - Nursing (BSN)
University of Bridgeport
Bridgeport, CT01-2028
Diploma - CT Magnet
Fairchild Wheeler Interdistrict Campus
Bridgeport, CT06-2020
Skills
- Patient Scheduling & Registration
- EMR Systems & Accurate Data Entry
- Insurance Verification & Authorization
- Efficient call routing and handling
- Effective mediation skills
- HIPAA Compliance & Record Management
- Proficient multitasking abilities
Certification
- Basic Life Support (BLS) – American Heart Association Valid Through: Jan 2026
- Certified Nursing Assistant (CNA) – State of Connecticut Issued: November 2025
Timeline
Traveling Pharmacy Technician
CVS Health
10.2023 - 11.2024
Server
Red Lobster
05.2023 - Current
Medical Receptionist
Southwest Community Health Center
01.2022 - 09.2023
Diploma - CT Magnet
Fairchild Wheeler Interdistrict Campus
Bachelor of Science - Nursing (BSN)
University of Bridgeport