Mark Forgette
Greenfield,WI
Summary
Dynamic Project Manager with a proven track record at Symmetrix Software, Inc., excelling in project planning and client relations. Adept at fostering team collaboration and delivering projects on time while enhancing communication. Skilled in data analysis and committed to improving operational efficiency, ensuring high-quality outcomes and client satisfaction.
Overview
21
21
years of professional experience
Work History
Project Manager
Symmetrix Software, Inc
05.2012 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
Guest Service Team Leader
Super Target
11.2003 - 03.2012
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Trained new team members on company policies, procedures, and best practices in guest services.
Internal Operations Specialist
Eau Claire Jazz Festival
03.2010 - 12.2011
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Inventory Coordinator, Intern
Harley Davidson Inc
01.2009 - 08.2009
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed full inventory counts every 14 days.
- Managed all related documentation and records for department.
Education
BBA - Operations Management
University of Wisconsin, Eau Claire
Eau Claire, WI12-2010
BBA - Management Information Systems
University of Wisconsin, Eau Claire
Eau Claire, WI12-2010
Skills
- Project management
- Experience with SAP Variant Configurator
- Team collaboration
- Project planning and development
- Project scheduling
- Client relations
- Document management
- Data analysis
- Verbal and written communication
- Microsoft office suite expert
Languages
Spanish
Limited Working
Timeline
Project Manager
Symmetrix Software, Inc
05.2012 - Current
Internal Operations Specialist
Eau Claire Jazz Festival
03.2010 - 12.2011
Inventory Coordinator, Intern
Harley Davidson Inc
01.2009 - 08.2009
Guest Service Team Leader
Super Target
11.2003 - 03.2012
BBA - Operations Management
University of Wisconsin, Eau Claire
BBA - Management Information Systems
University of Wisconsin, Eau Claire
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