Mark Gaines
Bridgeport,CT
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
36
36
years of professional experience
Work History
World Wide Account Manager
FedEx Services
01.2021 - 07.2023
- Won large accounts such as Boxed, Zola, Proper Cloth etc.
- Managed over 30 million in business, including int'l as well as domestic customers.
- Increased revenue 50%
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for revenue growth.
- Developed and implemented strategies to increase client retention.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Market Development Manager
FedEx Services
01.2007 - 01.2021
- Conducted market research to identify new opportunities and target markets.
- Increased revenue 125%
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Created and managed social media campaigns to increase brand engagement
Enterprise Account Manager
ATT Wireless
01.2002 - 12.2006
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Articulated and demonstrated product concepts/voice and data platforms to clients in easily understandable terms.
- Grew Territory by 50%
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Generated new contacts through networking and cold calling.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Sales Executive
Pitney Bowes
04.1998 - 01.2002
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Increased revenue 75%
- Demonstrated product/mail machines, folders inserters and mailing software to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Facilitated relationships with target accounts through implementation of proven networking methods.
CEO
New England Tile & Marble
03.1996 - 02.1998
- Established foundational processes for business operations.
- Over 1million in revenue 1st year.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Won/Spearheaded large jobs such as NYAC Mall, Boston Chicken and multiple contracts with large Architects and Builders.
Branch Manager
Standard Tile Distributors
07.1991 - 03.1996
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Managed all accounting/including 100% of all banking.
Showroom Manager
Standard Tile Distributors
06.1987 - 07.1991
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased revenue 40%
Education
Managerial Training
Aberdeen Woods Conference Center
Peachtree City, GA04.2000
No Degree - General Studies
Quinnipiac University
Hamden, CT05.1987
No Degree - General Studies
University of New Haven
New Haven, CT05.1986
High School Diploma -
Notre Dame Catholic High School
Fairfield, CT05.1985
Skills
- Reporting
- Negotiation
- Critical Thinking
- Closing
- Goal-driven
- Integrity
- Customer Relationship Management
- Excellent Communication Skills
Accomplishments
Five Star Award, Three President Clubs, Multiple MVP's
Timeline
World Wide Account Manager
FedEx Services
01.2021 - 07.2023
Market Development Manager
FedEx Services
01.2007 - 01.2021
Enterprise Account Manager
ATT Wireless
01.2002 - 12.2006
Senior Sales Executive
Pitney Bowes
04.1998 - 01.2002
CEO
New England Tile & Marble
03.1996 - 02.1998
Branch Manager
Standard Tile Distributors
07.1991 - 03.1996
Showroom Manager
Standard Tile Distributors
06.1987 - 07.1991
Managerial Training
Aberdeen Woods Conference Center
No Degree - General Studies
Quinnipiac University
No Degree - General Studies
University of New Haven
High School Diploma -
Notre Dame Catholic High School
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