Mark Garcia
Humble,Texas
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Return of Da Mac
Humble, TX
01.2023 - Current
- Developed and implemented operational strategies to enhance business efficiency.
- Managed financial planning, budgeting, and forecasting processes for sustainable growth.
- Managing inventory and assessing for timely new orders while upholding proper stock levels.
- Enhance and develop employee skills to achieve high standards in service and product.
Assistant Manager
AT&T
Humble, TX
01.2015 - 01.2023
- Upholding and enhancing strong sales performance
- Pursue and develop partnerships with businesses to conduct sales events to boost store visibility outside typical traffic
- Daily metrics reporting and analysis to discover prospects for advancement and growth.
- Guide representatives in elevating performance across all metrics via effective coaching and dissemination of best practices
- Maintaining store alignment with inventory management planogram protocols and reporting.
- Led team in achieving operational goals, enhancing overall productivity and service quality.
Wireless Account Manager
Verizon Wireless Cellular Sales
Houston, TX
01.2013 - 01.2015
- Analyze customers’ accounts to figure out multiple options for competitively priced plans and devices.
- Research existing accounts to find ways to lower bills and add devices for customers to grow business.
- Help customers with billing and device issues while finding ways to upsell and create new business.
- Expert in Verizon Wireless Eros activation system along with plans and devices.
Assistant Manager
Best Buy
Houston, TX
01.2011 - 01.2013
- Actively engage with customers and give recommendations based upon their needs and requirements.
- Consistently maintain a high productivity rate to lead the store in sales in multiple metrics and maintain placement on the districts top ten associates monthly.
- Create a bi-weekly analysis of sales associate’s productivity among different metrics, then use to consult each associate individually for coaching and development.
- Create weekly schedule for store based on heaviest traffic hours, conversion percentage, and associates productivity rates.
- Maintain the integrity of the stores merchandising and planogram effectiveness for better store appearance and increased sales needs.
Store Manager
Sprint/Radioshack
Humble, TX
01.2006 - 01.2010
- Coached and trained sales representatives to master the sales process and store operation procedures to obtain maximum productivity potential.
- In Charge of hiring potentially qualified candidates for sales positions by conducting interviews.
- Effectively produced employee schedules to achieve optimal efficiency through out the work week.
- Sold and promoted cell phone products successfully and achieved top sales person in the district in September, 2006 as well as lead my store to achieve our overall sales target for the year of 2008.
Education
Associates degree - science
Kingwood College
Kingwood, TX01-2008
High School - undefined
Humble High School
Humble, TX05-2004
Skills
- Excellent customer service and selling skills
- Strong interpersonal and effective communicator
- Ability to act as a business advisor to customers and representatives
- Ability to perform sustained hard work in a fast-paced environment
- Strong leadership and mentoring ability
- Operations management
- Documentation and reporting
- Business planning
Timeline
Owner/Operator
Return of Da Mac
01.2023 - Current
Assistant Manager
AT&T
01.2015 - 01.2023
Wireless Account Manager
Verizon Wireless Cellular Sales
01.2013 - 01.2015
Assistant Manager
Best Buy
01.2011 - 01.2013
Store Manager
Sprint/Radioshack
01.2006 - 01.2010
High School - undefined
Humble High School
Associates degree - science
Kingwood College