Mark Gaskins
Brooklyn,NY
Summary
Reliable and upbeat luxury sales associate with a proven track record of promoting customer loyalty, satisfaction, and purchases through consultative techniques and attentive customer service. Proficient in product merchandising, payment processing, and maintaining a clean environment. Excel at building strong customer relationships due to dedication and dependability. Exceptional organizational skills and superior work ethic contribute to consistently delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Sales Associate and Key Holder
Sabon
09.2019 - 03.2020
- Promoted Company’s products by providing excellent customer service
- Strategic leader opened and closed store and performed other administrative duties
- Assisted customers when needed, made sure the store is organized, neat and tidy and ensured the alarm system is working properly.
- Successfully drove new product lines to increase annual profits
Sales Associate and Stock Associate
J.Crew
09.2017 - 09.2019
- Oversaw, trained, and evaluated staff performance
- Studied advertising and display plans, and secured merchandise with security systems
- Developed and implemented strategies to improve sales and customer service
- Analyzed sales data to identify trends and opportunities, and addressing customer complaints in a professional manner.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Stock Room Associate
Aritzia
05.2016 - 06.2017
- Greeted customers, answered questions, and provided product information
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Ensured the store was well stocked with merchandise and cleaned throughout the day
- Advised customers about sales and promotions, and used upselling techniques.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
Education
Associate Degree - Graphic Design
New York City College of Technology of The City University of New York
Brooklyn, NY06.2010
Skills
- Work Ethic
- Attention to Detail
- Business Awareness
- Communication Skills
- Customer Service Skills
- Dependability
- IT Skills
- Interpersonal Skills
- Numeracy
- Selling Skills
- Effective Time Management Skills
- The Capacity to Stay Composed in Demanding Circumstances
- Leadership
- Resilience
Timeline
Sales Associate and Key Holder
Sabon
09.2019 - 03.2020
Sales Associate and Stock Associate
J.Crew
09.2017 - 09.2019
Stock Room Associate
Aritzia
05.2016 - 06.2017
Associate Degree - Graphic Design
New York City College of Technology of The City University of New York
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