Mark Gendron
Orlando,Florida
Summary
Motivated sales professional with a proven track record of sales success with increasing responsibilities in account management, staff training, customer needs analysis, presentation, negotiation, program development and implementation. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Self-motivator with high energy.
Overview
37
37
years of professional experience
Work History
Outside Sales Representative
Stark Exterminators
Orlando, FL
06.2022 - 10.2025
- Developed and maintained client relationships to drive sales growth and customer retention.
- Conducted thorough market analysis to identify new business opportunities and target potential clients.
- Delivered tailored pest control solutions based on detailed assessments of client needs and property conditions.
- Collaborated with internal teams to streamline service delivery and enhance customer satisfaction levels.
- Achieved President's Club in 2023 and 2024.
Account Manager
HealthFair
Winter Springs, Florida
11.2013 - 05.2022
- Sold Mobile Health Screenings to Fortune 500 companies
- Develop sales & marketing strategies within multi-media platforms (Social, Print Ad & Email)
- Built over $38M in new Business Development for Health Screening Company utilizing 40 mobile units to capture health assessment, cardiovascular imaging, and Medicare Annual Wellness Assessments by networking and marketing sales plans to major Fortune 500 companies across the U.S
- Achieved sales quota for 2014, 2015, 2016, 2017
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability
- Managed 1500 accounts by reviewing and mitigating discrepancies and collaborating with account holders
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Account Manager
Alorica
Orlando, Florida
07.2013 - 10.2013
- Sold American Express's International Payment Platform for sending and receiving foreign currencies to fortune 500 companies
Account Manager
Northpoint Technology Group
Orlando, Florida
09.2012 - 06.2013
- Northpoint Technology Group, Sold Information Technology
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 90% success rate
Director of Sales
A Much Kneaded Massage
Orlando, Florida
04.2011 - 08.2012
- Responsible for generating new business for the company
- Utilized lead generation strategies to achieve objectives, targets and measures
- Maintained contact with existing customers for referrals
Corporate Sales Representative
Windstream Communications
Orlando, Florida
03.2004 - 03.2011
- Sold phone and internet packages to small to medium sized businesses: Achieved Premier Circle for top sales; 140% of quota in 2005, 130% of quota in 2007 and 110% of quota in 2008; Developed a complete marketing program which targeted a specific market which now serves as a guide for new hires and future departmental growth; Achieved 100% of sales target through grassroots marketing and partnership acquisition; Profiled customer demographics and analyzed inbound traffic to determine viable prospects; Developed a strategy for attacking and penetrating a customer master list; Determined leads and expenditures required in achieving sales forecast; Serving as product specialist and trainer for six new hires
- Serviced existing accounts on regular basis to maximize revenue
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Consulted with Marketing specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions
Adjudicator
Agency For Workforce Innovation
Apopka, FL
09.2001 - 10.2003
- Investigated and resolved issues with unemployment claims in a call center, averaging 150 calls per day
- Evaluated fairness of trials to identify and remove bias and protect rights of every involved party
Senior Tour Coordinator
Jalpak International
06.1988 - 04.2001
- Sold travel packages and tours to large corporate Japanese accounts through strategic/targeted marketing efforts and high impact relationship-building skills; Turned around an unprofitable operation ($100,000/yr loss) to a profitable operation ($336,000.00) in 22 months
Education
Bachelors of Business Administration (BBA) - Business/Management Theory
University of Maryland - College Park
College Park, MDAssociate of Arts - Psychology
Miami-Dade Community College
Miami, FloridaSkills
- New account creation
- Account development
- Business development and planning
- Networking skills
- Account management
- Relationship building and management
- Tactical planning
- Management collaboration
Military
U.S. Navy, Cryptologic Technician 1983-1987
Copied Morse Code
Held Top Secret Clearance
Timeline
Outside Sales Representative
Stark Exterminators
06.2022 - 10.2025
Account Manager
HealthFair
11.2013 - 05.2022
Account Manager
Alorica
07.2013 - 10.2013
Account Manager
Northpoint Technology Group
09.2012 - 06.2013
Director of Sales
A Much Kneaded Massage
04.2011 - 08.2012
Corporate Sales Representative
Windstream Communications
03.2004 - 03.2011
Adjudicator
Agency For Workforce Innovation
09.2001 - 10.2003
Senior Tour Coordinator
Jalpak International
06.1988 - 04.2001
Bachelors of Business Administration (BBA) - Business/Management Theory
University of Maryland - College Park
Associate of Arts - Psychology
Miami-Dade Community College