MARK Giardina
Fairlawn,OH
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Seasoned owner/operator with several years of expertise the field. Highly knowledgeable about market, competitors and clientele with strong background in negotiating deals. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2001
2001
years of professional experience
1980
1980
years of post-secondary education
1
1
Certification
Work History
Owner operator
South miami dispatch / Pegasus automotive services
Hialeah, Florida
09.1990 - 12.2000
- Managed daily operations of automotive service and dispatch functions.
- Coordinated scheduling and logistics for vehicle repairs and service appointments.
- Supervised a team of technicians to ensure efficient workflow.Also paint and body shop repairs and repaint
Management Supervisor
Cecil and bruce truck equipment
Hialeah, Florida
04.1983 - 02.1999
- Supervised daily operations of truck equipment maintenance and repair.
- Coordinated schedules for service technicians and mechanics to optimize workflow.
- Trained new employees on safety protocols and equipment handling procedures.Also involved in sales.
- Collaborated with team members to resolve technical issues in truck equipment.
- Conducted regular inspections to maintain quality control in service delivery.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Assisted with recruitment, interviewing and onboarding new employees.
- Monitored inventory levels, ordering supplies when necessary.
- Implemented safety protocols throughout the workplace in accordance with OSHA standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards. Also reviewed labor hours.
MANAGEMENT
Mr G's Italian restaurant
F
Education
Brecksville/ Broadview Hgts
Brecksville , OHSkills
- Equipment maintenance
- Team supervision
- Quality control
Customer service
Custom paint and body work/ contractor
For Bell south telephone co dispatched all their vehicles to be maintained at different locations threw out south Florida
Certification
Cuyahoga valley joint school paint and body work / certified in building materials building homes in ohio and north carolina.
Timeline
Owner operator
South miami dispatch / Pegasus automotive services
09.1990 - 12.2000
Management Supervisor
Cecil and bruce truck equipment
04.1983 - 02.1999
MANAGEMENT
Mr G's Italian restaurant
Brecksville/ Broadview Hgts