Mark Gilchrese II
Phoenix,AZ
Summary
Motivated and coachable professional with a proven ability to solve customer problems, drive revenue growth, and build lasting client relationships. Looking for an opportunity to utilize expertise and leadership abilities to excel as an Enterprise Sales Agent at Goosehead Insurance.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications
Work History
Sr Property Adjuster
USAA
07.2024 - Current
- Proactively manage a high-volume claims caseload involving complex structural and dwelling damages requiring an advanced understanding of policy coverage and legal liability.
- Maintain meticulous claim file documentation to meet compliance requirements.
Claim Team Manager
State Farm
11.2022 - 07.2024
- Department hiring manager
- Utilized CRM tools to analyze employee data and develop strategies that enhanced performance, behaviors, and engagement
- Revamped the training agenda for new to role employees improving their speed to proficiency
- Coordinated with other segments and business partners to modify standard operation procedure updates
- Partnered with other organizational departments to improve processes and simplify the experience for associates and customers
- Forecasted staffing and hiring needs based on historical data
- Achieved greater efficiency in claim processing through streamlined workflows and effective best practices.
- Managed a high-performing claims team, consistently meeting or exceeding company targets.
Homeowners Catastrophe Claim Specialist
State Farm
05.2019 - 11.2022
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Mentored junior team members by providing guidance on navigating complex claim scenarios efficiently.
- Lead team huddle presentations teaching best practices for new processes and procedures.
- Investigated weather related property damages and completed complex policy coverage analysis.
- Maintained high client retention through careful attention to detail and proactive solutions in claims.
Auto Claim Associate
State Farm
06.2017 - 05.2019
- Trained new employees during on-boarding and trained tenured employees on new claim handling processes.
- Led team and division huddles where I presented new company policies and procedures.
- Acknowledged for exceptional performance in consistently achieving departmental objectives.
- Executed comprehensive investigations into auto accidents for precise liability assessment and quicker claim resolutions.
Assistant Store Manager
Enterprise Rent-A-Car
05.2015 - 05.2017
- Improved store profitability by 25%.
- Top three operating profit store in the district.
- Top branch in district for customer service scores
- Managed a car fleet of 100+ vehicles.
- Account manager to insurance agents, body shops, and other local businesses increasing local partnerships and rental rates.
- Transformed customer insights into effective strategies, significantly elevating the customer experience.
Education
Bachelor of Science (B.S.) - Business Administration
University of Illinois
Skills
Problem Solver
Strong Communication and Presentation Skills
Data-Driven Decision Making
Consultative Selling Techniques
Client Relationship Management
Sales Strategy Development
Emotional/ Social Intelligence
Efficient Analytical Person
Insurance policy knowledge
Certification
Associates in Claims (AIC)
Timeline
Sr Property Adjuster
USAA
07.2024 - Current
Claim Team Manager
State Farm
11.2022 - 07.2024
Homeowners Catastrophe Claim Specialist
State Farm
05.2019 - 11.2022
Auto Claim Associate
State Farm
06.2017 - 05.2019
Assistant Store Manager
Enterprise Rent-A-Car
05.2015 - 05.2017
Bachelor of Science (B.S.) - Business Administration
University of Illinois
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