Mark Gleason
Summary
Dedicated food server with expertise in order taking and food delivery. Proven ability to enhance guest satisfaction through effective upselling techniques and strong customer relationship management.
Overview
8
8
years of professional experience
Work History
Restaurant Food Server
Bubba Gumps
08.2019 - Current
- Greeted guests warmly, fostering a welcoming atmosphere.
- Accurately took food and beverage orders from guests to ensure seamless service.
- Delivered meals promptly, enhancing overall guest satisfaction.
- Monitored customer dining experience, addressing needs to enhance satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Utilized upselling techniques to promote specials and premium dishes, contributing to increased sales.
- Maintained cleanliness and organization of dining area to uphold quality standards.
- Collaborated with team members on side work tasks to maintain efficient service flow.
- Completed final preparations of dishes and quickly delivered items to customers.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Ensured compliance with health and safety regulations in all dining and kitchen areas.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Trained new servers, sharing best practices and company standards.
- Attended regular team meetings for updates on new menu items or promotions.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
food server
Applebee's
San Francisco, California
01.2019 - 08.2019
- Provided exceptional customer service to enhance dining experiences.
- Delivered food and beverages to customers promptly at their tables.
- Checked on customers during meals to ensure satisfaction and address any needs, fostering a positive dining experience.
- Promoted additional menu items and specialty drinks through suggestive selling techniques, increasing customer engagement.
- Operated POS system to efficiently process orders and manage payments, enhancing transaction speed.
- Followed proper cash handling procedures when accepting payments from customers.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Ensured that all restaurant safety guidelines were followed at all times.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
Education
High School Diploma -
Hammondsport Central School
Hammondsport, NY06-1978
Skills
- Food service
- POS operation
- Order management
- Upselling techniques
- Health regulations
- Team collaboration
- Customer relationship management
Timeline
Restaurant Food Server
Bubba Gumps
08.2019 - Current
food server
Applebee's
01.2019 - 08.2019
High School Diploma -
Hammondsport Central School