Mark Glogowsky
Lakeland,MN
Summary
To fully utilize all of my abilities and skills to continue learning and growing in all things.
Overview
26
26
years of professional experience
Work History
Remote Field Service Engineer
CMX Cinemas
Lakeland, FL
07.2021 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Supported end-users in various applications to optimize their productivity and performance.
- Walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Improved user experience with proactive system maintenance and updates.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Melitta Field Technician
Melitta
Lakeland, FL
12.2020 - 06.2021
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Enacted successful repairs by applying technical skills and operations knowledge.
ENGINEERING TECHNICIAN; LEVEL 3/3
Harkins Theatres
Phoenix, AZ, USA
01.2016 - 07.2020
- Conducted preventative maintenance according to manufacturer specifications on all systems of 130 movie screens including high grossing sites in California and Phoenix. Projectors systems included Barco Series 1 and 2 Xenon projector, Barco Phosphorus and RGB projectors, Christie Series 2 projectors, GDC servers, AP20 automations/sound processors, Master Image 3D systems. Sound systems included Dolby, AP20s. Several different Automations were also maintained.
- Maintenance included cleaning, calibration, alignment of all projectors, servers, sound systems, automations, and TMS satellite computers. These tasks included simple dusting as well as disassembly of components to check proper connections throughout the systems. Tools ranged from multi-meters to hand/power tools.
- Monthly checks of sound systems alignment included speaker checks, balancing, amplifier calibration, as well as any software settings within peripheral devices.
- Detailed troubleshooting performed on all devices not working properly. Worked with vendors on occasion to further troubleshoot. Trouble shooting included board swaps, software manipulations.
- Upgrades including hardware and software to equipment as it became available.
- Addresses theatre level concerns in the form of trouble tickets.
- When needed simple forms of carpentry, electrical terminations and relocations are used. Small soldering connections and other micro forms of customizations.
- Installation of all systems mentioned above. This included all of the mechanical alignments and software setup. Terminations of all single, dual, and three-phase electrical systems. Rack building that included installation and termination of automation, networked devices, sound processors, patch panels, routers, amplifiers, and then dressing of all cabling.
- On call for all of my assigned sites, including emergency and routine. Worked with staff both remotely and on-site to repair equipment in emergency situations. Remote applications used over VPN to edit and repair problems under certain circumstances.
- Made 650-mile round trips to California every month to ensure that their systems were working with the same high standards as the sites in my home state.
PROJECTION AND SOUND TECHNICIAN; LEVEL 4/4
Regal Cinemas
Riverside/San Diego, CA, USA
09.2005 - 12.2015
- Conducted preventative according to manufacturer specifications on all systems of 130 screens.
- Cleaning, calibration, alignment of all projectors, servers, sound systems, automations, and TMS computers.
- Upgrades to equipment as it became available.
- Addressed theatre level concerns in the form of trouble tickets.
- Repaired all equipment as needed.
- Installation of new equipment including the Digital Projector conversion.
- On call for all of my assigned sites, including emergency and routine calls.
- Lead Technician on the installation of a new Regal site in Eastvale, CA.
- Made sure that every theatre level staff member in 8 complexes were properly trained and up to date with all of the changing technology.
- Setup a catered training program for the San Diego market that allowed all projectionists of any knowledge level to better understand and work in a cinema projection booth.
- Worked very closely with GM's to cater my work to the needs of individual sites.
IMAX CHIEF
Regal Cinemas
Ontario, CA, USA
08.2004 - 09.2005
- Managed booth staff of 4 employees.
- Scheduling.
- Employee reviews.
- Made sure that the task of running an IMAX projector was realized and handle appropriately by staff.
- Organized and ran staff meetings.
- Counseled Employees and wrote up disciplinary paperwork.
- Assisted IMAX technician in the service of the 70mm projector.
- Threaded 70mm projector and ensured that each show ran to perfection.
PROJECTIONIST
Regal Cinemas
Ontario, CA, USA
08.2002 - 08.2004
- Thread projectors and started presentations according to schedule.
- Built and tore down 35mm film prints.
- Perform basic maintenance on projectors.
PROJECTIONIST
Regal Cinemas
Ontario, CA, USA
08.2002 - 08.2004
- Thread projectors and started presentations according to schedule.
- Built and tore down 35mm film prints.
- Perform basic maintenance on projectors.
PROJECTIONIST/SUPERVISOR
Cinemastar
Riverside, CA, USA
07.2001 - 08.2002
- Thread projectors and start presentations according to schedule.
- Build and tear down 35mm film prints.
- Perform basic maintenance on projectors.
- Assist with managing cast members by making sure breaks were taken, employees were staying on task, money drops, delegating jobs where needed.
- Counting stock and keeping accurate inventory.
CASTMEMBER
Cinemastar
Riverside, CA, USA
05.2000 - 07.2001
- Cleaned auditoriums, restrooms, and all public areas.
- Greeted guests as they entered the building and tore tickets.
- Ran a concession register that included taking and fulfilling orders, keeping accurate stock counts, balancing money drawer, and interacting with guests.
Education
SERIES 1 FACTORY INSTALLATION/SERVICE - PROJECTORS
Christie
SERIES 2 FACTORY INSTALLATION/SERVICE - PROJECTORS
Christie
SERIES 1 FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
SERIES 2 FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
RGB LASER FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
220/320 FACTORY INSTALLATION/SERVICE - PROJECTION
Sony
INSTALLATION/SERVICE - undefined
IMAX
A+/NET - undefined
New Horizons
Skills
- Plumbing
- Woodwork
- Electrical
- Flooring
- Roof repair
- Cement slab work
- Brick pathways
- Tiling
- Disposal replacements
- Painting
- Bathtub replacement
- Toilet replacement
- Mechanically inclined
- Installation
- Troubleshooting
Timeline
Remote Field Service Engineer
CMX Cinemas
07.2021 - Current
Melitta Field Technician
Melitta
12.2020 - 06.2021
ENGINEERING TECHNICIAN; LEVEL 3/3
Harkins Theatres
01.2016 - 07.2020
PROJECTION AND SOUND TECHNICIAN; LEVEL 4/4
Regal Cinemas
09.2005 - 12.2015
IMAX CHIEF
Regal Cinemas
08.2004 - 09.2005
PROJECTIONIST
Regal Cinemas
08.2002 - 08.2004
PROJECTIONIST
Regal Cinemas
08.2002 - 08.2004
PROJECTIONIST/SUPERVISOR
Cinemastar
07.2001 - 08.2002
CASTMEMBER
Cinemastar
05.2000 - 07.2001
SERIES 1 FACTORY INSTALLATION/SERVICE - PROJECTORS
Christie
SERIES 2 FACTORY INSTALLATION/SERVICE - PROJECTORS
Christie
SERIES 1 FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
SERIES 2 FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
RGB LASER FACTORY INSTALLATION/SERVICE - PROJECTORS
Barco
220/320 FACTORY INSTALLATION/SERVICE - PROJECTION
Sony
INSTALLATION/SERVICE - undefined
IMAX
A+/NET - undefined
New Horizons