Mark Gomez
Houston
Summary
Detail-oriented professional with a strong background in customer service and logistics. Proven ability to optimize delivery routes and maintain vehicle readiness, contributing to efficient operations and enhanced customer experiences.
Overview
14
14
years of professional experience
Work History
Pawnbroker
Northwest Pawn Inc
Houston, TX
01.2012 - 12.2025
- Assessed collateral value to determine loan amounts and negotiate customer agreements.
- Conducted inventory management, ensuring accurate tracking of items and maintaining optimal stock levels.
- Educated customers on pawn processes, promoting transparency and enhancing customer satisfaction.
- Trained junior staff on appraisal techniques and customer service best practices to improve team performance.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Implemented risk assessment protocols to minimize losses while maximizing profitability in lending operations.
- Fostered strong relationships with repeat customers through personalized service and effective communication skills.
Delivery Driver
Amazon
Houston, TX
10.2025 - 01.2026
- Delivered packages efficiently while maintaining high customer satisfaction ratings.
- Managed route planning using GPS technology to optimize delivery efficiency and reduce delays.
- Maintained vehicle cleanliness and conducted routine inspections to ensure operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Bryan High
Bryan, TXSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Safe driving
- Clean driving record
Timeline
Delivery Driver
Amazon
10.2025 - 01.2026
Pawnbroker
Northwest Pawn Inc
01.2012 - 12.2025
High School Diploma -
Bryan High