Mark Graves
Lebanon,TN
Summary
Dedicated professional skillful in sample analysis, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies.
Overview
14
14
years of professional experience
Work History
Territory Representative
Ecolab
02.2024 - Current
- Installation, maintenance, and troubleshooting of commercial dish machines, laundries, and chemical dispensers
- Provide nights, weekends, and holiday emergency service to existing customers
- Manage inventory by effectively merchandising existing inventory and facilitating the sale of Ecolab products by making suggestions for improvements with existing products and new innovations.
Claim Specialist, Fire Proximity
State Farm
01.2023 - 01.2024
- First point of contact to meet with insureds to explain coverage, estimate damages, and help them through the claims process
- Handled accidental and weather-related homeowners, commercial, and large loss claims
- Collaborate with other claim segments and internal/external partners and vendors to move the claim to settlement
- Utilized Xactimate to write estimates after physical inspection to settle the claim or reconcile with contractor and/or vendor estimates
- Responded to the Dec 9, 2023 Clarksville tornado within 12 hours. Was on site, contacted policyholders, issued personal property advances, and met with insureds to help them begin their claims process.
FC Associate I
Amazon Sort Center BNA8
08.2022 - 07.2023
- Worked primarily with the inbound team to quickly unload freight as the first stop on the journey from the warehouse
- Often was asked to volunteer to stay after the sort with a handful of other associates to help assist the Area Mangers and Process Assistants to help tie up loose ends
- With the inbound team I worked as a TDR Lead (trailer dock release), fluid unloader, container unloader, and waterspider
- As we finished our tasks in inbound we then moved to outbound and helped process freight onto the trailers as they moved to the next destination.
Agency Co-Owner/Principal Agent
Goosehead Insurance
05.2022 - 12.2022
- Prospecting and establishing referral relationships with real estate and mortgage professionals
- Working with clients to understand their insurance needs, analyze options with over 20 “A” rated insurance providers, to provide a custom solution to mitigate household risk.
PD II Adjuster
Acceptance Insurance
12.2021 - 03.2022
- Worked on a team level to bring automobile property damage claims to a close
- Investigated coverage, liability, and damages while communicating with insureds, claimants, witnesses, and agents
- Worked with external vendors to bring the claim to a resolution.
Claims Representative
Tennessee Farmers Mutual Insurance Company
01.2018 - 12.2021
- Handled all lines of coverage pertaining to personal automobile policies: Collision, Comprehensive, Medpay, Property Damage, Bodily Injury, Uninsured Motorist coverages
- Maintained quality relationships with local bodyshops to bring the automotive repairs to a close
- Utilized appraisers on RV/travel trailer/motorhomes, boats, and recreational vehicles
- Worked with Defense attorneys on bodily injury suit files and uninsured motorists suit files
- Negotiated with Plaintiff attorneys on bodily injury claims
- Prepared files for mediation and attended mediation with defense counsel
- Settled large loss claims up to $500,000.
Lab Tech
R&D Services
06.2017 - 01.2018
- Construction Materials Testing, insulation
- Utilized various ASTM and CAN/ULC material specifications and test methods.
Claims Representative
Tennessee Farmers Mutual Insurance Company
06.2016 - 04.2017
- Same responsibilities as other role at Tennessee Farmers Mutual Insurance Company.
Chemist
ESC Lab Sciences
11.2010 - 05.2016
- Volatiles Chemist from Jan 2015-May 2016
- Assistant Chemist in SVOCs from Nov 2010-Dec 2014
- While in SVOCs I had the lowest redo rate in the entire company, was the operator of the Hazardous Waste Satellite Accumulation Area and moved to handling specialized extractions
- Herbicides (EPA 8151) and drinking water (EPA 552.3 & 504.1) were my areas of specialization.
Education
Bachelor of Science - Plant And Soil Science
Middle Tennessee State University
Murfreesboro, TN05.2010
Skills
- Equipment Installation and Maintenance
- Problem Solving
- Laboratory
- Customer Service
- Operational planning
- Time Management
- Food safety and sanitation
- Analytical Skills
- Research
- Building Materials
- Teamwork and Collaboration
- Attention to Detail
References
- Joey Carmack, City of Lebanon Deputy Criminal Court Clerk and City Council Member, 615-969-6419
- Jason Simono, Ecolab, 931-260-2780
- Ryan DeArkland, Ecolab, 702-221-5544
- Hunter Toro, Claims Manager at State Farm, 602-632-9010
- Wes German, coworker at ESC Lab Sciences and R&D Services, 615-767-7253
- Victoria Donald, Claims Assistant at Tennessee Farmers Mutual Insurance, 615-878-4425, victoriatenn87@gmail.com
- DeAnthony Love, Area Manager at Amazon, 770-833-9954, deanthonylove22@gmail.com
- Sam Sage, Claims Representative - Tennessee Farmers Mutual Insurance, 615-450-8363
- Sarah Hovis, Conservation Technician, 920-304-0582
Timeline
Territory Representative
Ecolab
02.2024 - Current
Claim Specialist, Fire Proximity
State Farm
01.2023 - 01.2024
FC Associate I
Amazon Sort Center BNA8
08.2022 - 07.2023
Agency Co-Owner/Principal Agent
Goosehead Insurance
05.2022 - 12.2022
PD II Adjuster
Acceptance Insurance
12.2021 - 03.2022
Claims Representative
Tennessee Farmers Mutual Insurance Company
01.2018 - 12.2021
Lab Tech
R&D Services
06.2017 - 01.2018
Claims Representative
Tennessee Farmers Mutual Insurance Company
06.2016 - 04.2017
Chemist
ESC Lab Sciences
11.2010 - 05.2016
Bachelor of Science - Plant And Soil Science
Middle Tennessee State University