Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Griggs

Summary

Motivated and dependable IT professional seeking an entry-level IT position. Completed hands-on training in Active Directory, Azure, DNS, VPNs, and ticketing systems through the CourseCareers Information Technology Program and earned the Google Cybersecurity Professional Certificate. Strong customer service, communication, and troubleshooting skills developed through experience working directly with customers in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Utility Agent

EDS Service Solutions
Houston
10.2025 - Current
  • Clean and prepare rental vehicles for customer use.
  • Transport vehicles between locations and fuel vehicles when needed.
  • Use handheld devices to enter vehicle information and maintain accurate records.
  • Assist customers with directions and answer questions.
  • Follow company procedures while working in a fast-paced environment.

Airport Shuttle Bus Driver

Fast Park & Relax
Houston
07.2025 - 10.2025
  • Operated shuttle bus to transport passengers between the airport and the parking facility.
  • Assisted passengers with luggage loading and unloading for safe travel.
  • Communicated frequently with dispatchers regarding locations, routes, and traffic conditions.
  • Completed appropriate inspection paperwork and reported results to supervisors.

Airport Custodian

SBM Management
Detroit
03.2024 - 11.2024
  • Sanitized high-traffic areas to ensure cleanliness and safety for travelers.
  • Provided travelers with directions and airport information to enhance their experience.
  • Documented completed tasks using company-issued phones to maintain accurate records.
  • Followed safety protocols while handling chemicals and operating machinery.

Education

Program - Information Technology

Course Careers
Online
04-2026

Skills

  • Active Directory management
  • Microsoft Azure services
  • DNS configuration
  • VPN setup and management
  • OSticket support
  • Windows operating systems
  • Basic networking principles
  • Troubleshooting techniques
  • Cybersecurity fundamentals

Certification

  • Google Cybersecurity Professional Certificate
  • Course Careers Information Technology Program

Timeline

Utility Agent

EDS Service Solutions
10.2025 - Current

Airport Shuttle Bus Driver

Fast Park & Relax
07.2025 - 10.2025

Airport Custodian

SBM Management
03.2024 - 11.2024

Program - Information Technology

Course Careers
Mark Griggs