MARK GRIGORY
Las Vegas,NV
Summary
I am very focused on customers, as well as team members. I am a punctual person, never late, always focused on the job. I have been in the food and beverage business for 35 years. I have been in customer service related jobs my whole life and have an extensive background in management. I know people, and know how to treat them in any given situation.
Overview
37
37
years of professional experience
Work History
Bartender/Beverage Supervisor
The Orleans Hotel & Casino
Las Vegas, NV
12.1996 - 06.2022
- Attracted, recruited, and trained new employees.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of 5%.
- Maintained tight financial controls with highly accurate daily registers.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Assistant Store Manager
Thriftimarts INC
Las Vegas, NV
01.1990 - 10.1996
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Food and Beverage Manager
Vacation Village Hotel/Casino
Las Vegas, NV
01.1988 - 01.1990
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques
- Managed food and beverage operations for the hotel on a daily basis.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30 team members and fulfilled dining needs and desires of patrons.
- Created and delivered orientation and training for all team members.
- Delegated work to staff, setting priorities and goals.
Bartender/Mgr
MT Charleston Hotel
Las Vegas, NV
01.1986 - 01.1988
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender/Manager of Operations
Las Vegas Troubadour
Las Vegas, NV
01.1985 - 01.1986
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques
- Managed all daily operations for the club.
Education
Associate of Arts - Business
University of Las Vegas
Las Vegas, NV1978
High School Diploma -
West High School
Bakersfield, CA06.1970
Skills
- Team building
- Equipment Operation
- Outstanding customer service
- Supervision
- Team Management
- Extensive cash, debt card handling
- Extensive wine and liquor knowledge
- Computer skills
- Health codes compliance
- Marketing and sales experience
- Employee training
Timeline
Bartender/Beverage Supervisor
The Orleans Hotel & Casino
12.1996 - 06.2022
Assistant Store Manager
Thriftimarts INC
01.1990 - 10.1996
Food and Beverage Manager
Vacation Village Hotel/Casino
01.1988 - 01.1990
Bartender/Mgr
MT Charleston Hotel
01.1986 - 01.1988
Bartender/Manager of Operations
Las Vegas Troubadour
01.1985 - 01.1986
Associate of Arts - Business
University of Las Vegas
High School Diploma -
West High School
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