Mark Guerrero
Talladega,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Digital Team Lead
Walmart
Talladega, AL
03.2024 - Current
- Develop strategies to increase team productivity and improve customer service levels.
- Conduct performance appraisals for team members, providing feedback and identifying areas of improvement.
- Traine new staff in relevant processes and procedures.
- Resolve escalated customer complaints or queries promptly and efficiently.
- Ensure compliance with company policies and procedures throughout the team.
- Monitor team performance against targets, taking corrective action where necessary.
- Organize regular meetings with all stakeholders to ensure clear communication between departments.
- Coordinate resources across multiple teams to achieve project goals within budget constraints.
Seasonal Team Lead
Walmart
Talladega, AL
09.2023 - 03.2024
- Provide leadership and guidance to team members, ensure that tasks are completed on time and to a high standard.
- Assign projects and distribute tasks to team members as per area of expertise.
- Delegate daily tasks to team members to optimize group productivity.
- Train new staff in relevant processes and procedures.
Digital Personal Shopper
Walmart
Talladega, AL
05.2023 - 09.2023
Digital Personal Shopper
Walmart
San Antonio, TX
08.2020 - 05.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Stocked shelves with newly received merchandise according to established guidelines.
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
CAP Team 2 Stock Associate
Walmart
San Antonio, TX
01.2020 - 08.2020
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
Bar Manager
Amsterdam Atlanta
Atlanta, GA
03.2005 - 11.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH10-2024
Skills
- Deadline Driven
- Planning and Organization
- Attention to Detail
- Decision-Making
- Verbal and Written Communication
Timeline
Digital Team Lead
Walmart
03.2024 - Current
Seasonal Team Lead
Walmart
09.2023 - 03.2024
Digital Personal Shopper
Walmart
05.2023 - 09.2023
Digital Personal Shopper
Walmart
08.2020 - 05.2023
CAP Team 2 Stock Associate
Walmart
01.2020 - 08.2020
Bar Manager
Amsterdam Atlanta
03.2005 - 11.2019
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Accomplishments
- National Society of Leadership and Success
- Alpha Sigma Lambda
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