Mark Gutierrez
Army
Fort Irwin,CA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
US Army
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Supervisor
US Army
01.2022 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Communications Security
US Army
04.2019 - 12.2021
- Provided expert guidance on communications security protocols, safeguarding sensitive information from potential threats.
- Exercised best practices in voice and data communications security protocol.
- Streamlined internal processes to enhance overall efficiency within the communications security department.
- Mentored junior team members, providing guidance on best practices in communications security management.
- A secret clearance is necessary to access, handle, or operate equipment involved in safeguarding sensitive and classified communications.
Operations Specialist
US Army
01.2019 - 05.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Education
High School Diploma -
Mundelein High School
Mundelein, IL08-2016
Skills
- Problem Solving
- Decision Making
- Operations management
- Team Leadership
- Human Relations Communications
- Detail Oriented
- Bilingual (Spanish)
- Employee relations and conflict resolution
Certification
- Cardiopulmonary Resuscitation
- First Aid
- Heavy equipment Operation
Timeline
Operations Manager
US Army
01.2024 - Current
Supervisor
US Army
01.2022 - 12.2023
Communications Security
US Army
04.2019 - 12.2021
Operations Specialist
US Army
01.2019 - 05.2021
- Cardiopulmonary Resuscitation
- First Aid
- Heavy equipment Operation
High School Diploma -
Mundelein High School
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