Mark Hanavan

Mason,OH

Summary

Dynamic and results-driven professional with a proven track record at Skyline Chili, excelling in crew leadership and performance improvement. Consistently exceeded sales goals and was awarded top salesperson. Skilled in data analysis and communication, I fostered a culture of open dialogue and enhanced customer service standards, significantly elevating team efficiency and training effectiveness.

Overview

years of professional experience

Work History

Crew Member

Ohio University Culinary Services

Athens, Ohio

10.2024 - 05.2025

Adhered to health department regulations regarding food handling procedures.
Assisted management team with inventory counts of food products and beverage supplies.
Maintained organized storage areas for food products, beverages and restaurant supplies.

Drive-Thru Leader

Skyline Chili

West Chester, OH

02.2020 - 05.2025

Developed and sustained innovative standards in customer service via engaging interactions, improving store-wide service scores through online surveys.
Provided training for new employees in areas such as safety procedures, order taking and cash register operation.
Encouraged open communication between trainees and management throughout the learning process.
Coordinated with management to identify training needs and opportunities.

Education

Bachelor of Arts - Sociology

Ohio University

Athens, OH

05-2025

Skills

Communication skills
Data analysis
Performance improvement

Crew leadership
Multitasking and organization
Time management

Affiliations

Singing Men of Ohio
Active Minds - Mental Health Resource Group
Ohio University Disc Golf Club
Ohio University Sociology/Criminology Club

Leadership

Singing Men of Ohio

Secretary

April 2024 - May 2025

Recorded and distributed meeting minutes for general and executive board meetings to ensure transparency and continuity
Maintained organized records including member rosters, event documents, meeting reminders, and announcements
Collaborated with executive board members to support event planning, compliance, and documentation.

References

References available upon request.

Timeline