Mark Hancock
Mt. Dora
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 22 years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner
Proper Balance Inc.
09.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
Black Diamond Airshow Team Chief
Draken International
02.2009 - 09.2015
- Boosted team morale by organizing regular team-building activities and fostering a positive work environment.
- Developed strong relationships with clients, resulting in increased customer satisfaction and retention rates.
- Adhered to industry best practices and standards, consistently delivering high-quality work that met or exceeded client expectations.
- Developed strategic plans for project execution, considering timelines and resource allocation to optimize results.
- Achieved team efficiency by implementing streamlined processes and communication tools.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behavior's and standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Utilized safety devices and procedures to protect personnel and equipment.
- Completed daily inspection of machines and equipment.
Owner
Inverted Attitudes Inc
01.1994 - 10.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
No Degree - Airframe And Powerplant
Colorado Aerotech
Broomfield, CO04.1990
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Team Oversight
- Consulting
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Quality Assurance
- Task Delegation
- Incident Response
Certification
Airframe and Powerplant 22 years
Inspection Authorization 7 years
Additional Information
Hard working, self motivated A&P with IA. 22 years experience on multiple type of aircraft.
Imported and assembled 30 + aircraft in accordance with scope and detail of inspection program.
Installed complete avionics systems.
Strong trouble shooting skills.
Timeline
Owner
Proper Balance Inc.
09.2015 - Current
Black Diamond Airshow Team Chief
Draken International
02.2009 - 09.2015
Owner
Inverted Attitudes Inc
01.1994 - 10.2009
No Degree - Airframe And Powerplant
Colorado Aerotech