Mark Hart
Tallahassee,FL
Summary
Florida All Lines Insurance Adjuster (Independent Contractor) assisting policyholders and carriers with insurance claims, with a specialized focus on Empathic Adjusting. Results-driven Asset Protection, / Loss Prevention executive with more than 43 years of retail leadership experience, including 28 years with Walmart overseeing multi-store regions. Proven success in leading high-performing teams, reducing shrink, directing complex fraud and theft investigations, strengthening operational compliance, and enhancing workplace safety. Recognized for developing data-driven risk strategies, building strong cross-functional partnerships, and creating cultures of accountability, integrity, and operational excellence. Combines extensive retail leadership experience with modern analytical capabilities, including advanced proficiency across multiple AI platforms.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Independent All Lines Insurance Adjuster
Self Employed
Tallahassee, FL
04.2026 - Current
- Specializing in Empathetic claims adjusting.
- Evaluated claims to determine coverage and liability, ensuring compliance with policy guidelines.
- Conducted thorough investigations by gathering statements, evidence, and documentation from relevant parties.
- Negotiated settlements with claimants, achieving fair resolutions while maintaining client satisfaction.
- Collaborated with legal professionals to resolve complex claims involving litigation or disputes.
Director, Profit Protection
Trulieve
Tallahassee, FL
01.2019 - 01.2026
- Directed enterprise-wide profit protection and loss prevention strategies across multistate retail, cultivation, manufacturing, and distribution operations.
- Built and led high-performing Profit Protection teams focused on shrink reduction, risk mitigation, compliance, and investigative excellence.
- Developed and implemented data-driven fraud detection programs utilizing exception reporting, transaction monitoring, and operational analytics.
- Led complex internal and external investigations using Wicklander-Zulawski (WZ) interviewing techniques, resulting in successful case resolutions and operational improvements.
- Partnered closely with Operations, Human Resources, Legal, Compliance, and Executive Leadership to strengthen safety, security, and environmental compliance programs.
- Standardized policies, procedures, and investigative workflows across business units, improving consistency, efficiency, and risk management.
- Supported business continuity planning and crisis response initiatives to safeguard employees, customers, assets, and company operations.
Asset Protection Regional Manager
Walmart
Tallahassee, FL
01.1992 - 01.2019
- Led all Asset Protection, Safety, and Compliance functions across a high-volume, multi-store region for 28 years.
- Directed large-scale investigations, operational audits, safety programs, and shrink-reduction initiatives, consistently delivering results above company targets.
- Utilized exception reporting, advanced analytics, CCTV systems, and investigative techniques to identify theft trends, internal fraud, and operational vulnerabilities.
- Conducted complex internal and external investigations, collaborating extensively with law enforcement agencies and providing courtroom testimony when required.
- Delivered region-wide training programs focused on safety, compliance, investigative practices, and loss prevention strategies, fostering a proactive culture of accountability.
- Supported emergency response efforts and business continuity planning during natural disasters and other high-risk events, protecting associates, customers, and company assets.
Education
Bachelor of Science - Business
West Virginia University
Morgantown, WVRetail Business Program
Harvard Business School Online
OnlineSkills
- Insurance Claims Adjusting & Empathic Adjusting
- Multi-Unit Asset Protection
- Profit Protection
- Shrink Reduction Strategies
- Fraud Detection & Investigations
- CCTV Surveillance & Exception Reporting
- OSHA Compliance & Risk Management
- Safety Program Leadership
- Team Development & Training
- Retail Operations Management
- Supply Chain Security
- Business Continuity Planning
- Data Analytics
- Artificial Intelligence Applications
Accomplishments
- Successfully led profit protection, asset protection, safety, and compliance programs across large multi-unit retail operations spanning more than four decades.
- Directed complex internal and external investigations resulting in significant loss reduction, fraud detection, asset recovery, and operational improvements.
- Built and developed high-performing teams recognized for operational excellence, accountability, leadership development, and strong business partnerships.
- Implemented data-driven risk management, exception reporting, and investigative strategies that strengthened profitability and reduced organizational risk.
- Served as a trusted business partner to executive leadership, operations, legal, human resources, and law enforcement agencies to protect people, assets, and brand reputation.
Certification
- Florida All Lines Insurance Adjuster License
- Wicklander-Zulawski (WZ) Certified
- Walton Institute Graduate
- Advanced Walton Institute Graduate
- OSHA 30 Certified
- Advanced Investigations Certification (Walmart Sponsored)
- Advanced Leadership Training
- Advanced CPR Certified
- Multiple Walmart Asset Protection Certifications
- Retail HACCP Food Safety Certified
- ServSafe Certified
Timeline
Independent All Lines Insurance Adjuster
Self Employed
04.2026 - Current
Director, Profit Protection
Trulieve
01.2019 - 01.2026
Asset Protection Regional Manager
Walmart
01.1992 - 01.2019
Bachelor of Science - Business
West Virginia University
Retail Business Program
Harvard Business School Online