Mark Henry
Rockwall,Texas
Summary
Customer development professional with strong focus on team collaboration and achieving results. Adept at identifying growth opportunities, fostering client relationships, and driving strategic initiatives. Known for adaptability and reliability, with skills in market analysis, communication, and project management. Prepared to make significant impact by aligning efforts with business goals and responding to changing needs effectively.
Customer development professional bringing valuable experience in driving customer-centric strategies and fostering long-term relationships. Known for collaborative approach and ability to adapt to changing needs, ensuring reliable outcomes. Proficient in strategic planning and team collaboration, valued for integrity and results-driven mindset.
Overview
30
30
years of professional experience
Work History
Director of Customer Development
DeliveryMaxx
Rockwall TX
12.2013 - Current
- Management of 60 accounts including automotive dealerships, real estate offices, sports teams and insurance agencies.
- Presentations and training programs for use with digital marketing app.
- Ensuring customer support and dealing with inquiries through telephone and email.
- Provides assistance with converting prospects into active clients.
- Conducted training sessions on best practices for customer outreach and retention techniques.
- Established long-term relationships with clients through effective communication and personalized service.
Territory Manager
NCR
Dallas TX
08.2006 - 06.2013
- Supervision of 20 Field Service Technicians.
- Provided supervisory guidance and direction to individuals including performance evaluations and merit reviews.
- Conducted parts audits and ride alongs to evaluate technician skill level, performance and compliance to company standards.
- Direct training for new technicians including updating over policies, procedures and technical information.
- Supported realignment of territories for improved efficiency.
- Developed and executed sales strategies to expand market share across assigned territories.
- Managed relationships with key clients, ensuring high levels of satisfaction and retention.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
Assistant Field Operations Director
First Level Technology
Dallas TX
12.2005 - 08.2006
- Close interaction with NCR’s management team with recommendations regarding optimal territory structure.
- Developed and maintained local customer relationships and monitored customer satisfaction.
- Timely response to action items. Clearly communicated requirements, directives and objectives.
- Team building and holding Territory managers accountable for their results.
- Responsible for cost management, overtime, asset control and vehicles.
- Recognized trending and took action to correct if necessary.
- Visited service locations to inspect, counsel and mentor Territory managers.
- Shared responsibilities with Operations Director for overall service delivery metrics, cost control and logistic metrics.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Collaborated with senior leadership to align operations with organizational goals and objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
Field Manager
First Level Technology
Dallas TX
06.2001 - 12.2005
- Supervision of 45 Field Service Technicians.
- Provided supervisory direction to assigned individuals including evaluations and merit reviews.
- Conducted part audits and ride alongs to evaluate technician skill level.
- Direct training of new technicians.
- Coordinated project timelines, resources, and personnel for successful deployment of technology solutions.
- Trained and mentored team members on best practices in service delivery and customer engagement.
- Analyzed field data to identify trends, informing strategic decisions to enhance service efficiency.
Field Service Technician
NCR
Dallas TX
06.1996 - 06.2001
- Installed and de-installed equipment in the field.
- Maintained positive customer relationships.
- Maintained parts inventory.
- Diagnosed and repaired customer equipment issues to ensure optimal functionality.
- Conducted routine maintenance on NCR systems, enhancing reliability and performance.
- Trained junior technicians on service protocols, improving team effectiveness.
Education
Associates Degree - Electronics
ITT
Garland TX05.1994
Skills
- Data-driven decision making
- Performance tracking
- Brand positioning
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Director of Customer Development
DeliveryMaxx
12.2013 - Current
Territory Manager
NCR
08.2006 - 06.2013
Assistant Field Operations Director
First Level Technology
12.2005 - 08.2006
Field Manager
First Level Technology
06.2001 - 12.2005
Field Service Technician
NCR
06.1996 - 06.2001
Associates Degree - Electronics
ITT