Mark Hickman
Las Vegas,NV
Summary
Entry-level IT professional with hands-on experience supporting multiple municipal departments, including Water, Electricity, Fire, and Police. Skilled in Active Directory administration,
MDM, Office 365 licensing, and device management, with experience in city-wide domain migrations and enterprise asset management.
Overview
10
10
years of professional experience
Work History
Manager
Nacho Daddy
Las Vegas, Nevada
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
IT Specialist
City of Tucson
Tucson, AZ
03.2024 - 11.2024
- Supported 200+ municipal users across Water, Electricity, Fire, and Police departments by managing Active Directory accounts, including password resets, account creation, and permissions.
- Administered Office 365 licensing, application approvals, and user onboarding/offboarding for multiple departments.
- Managed Windows and macOS devices through
MDM solutions, ensuring secure enrollment, configuration, and troubleshooting. - Assisted in city-wide domain migration, resolving login and data transfer issues for diverse municipal departments to ensure uninterrupted operations.
- Maintained IT hardware, including PCs, projectors, microphones, and peripheral devices, reducing downtime for critical municipal services.
- Documented IT assets and lifecycle processes, improving inventory tracking and auditing efficiency across departments.
Driving Instructor
Academy Of Driving
Tucson, AZ
03.2021 - 02.2024
- Full time Driving instructor. The usual shift consisted of 10-12 hour work days, 6 days a week
- Established trust with parents by maintaining transparent communication about their child's progress and areas of improvement.
- Scheduled appointments with students for driving lessons.
Exchange Safety & Security Associate
Davis Monthan Air Force Base, AFB
Tucson
01.2020 - 02.2021
- Department of Defense (DoD) Environment
- Operated and monitored enterprise-level digital surveillance (CCTV) systems supporting installation-wide security operations.
- Assisted in the implementation and transition to a new surveillance platform, ensuring smooth system adoption and operational continuity.
- Trained and supported the Loss Prevention Manager on system functionality, monitoring tools, incident reporting features, and compliance procedures.
- Served as a technical point of contact during system rollout, troubleshooting operational issues and answering user questions.
- Documented and reported security incidents in accordance with United States Department of Defense security standards and compliance protocols.
- Maintained strict adherence to DoD policies, access control procedures, and information handling requirements.
- Demonstrated strong analytical skills by identifying patterns, anomalies, and risk indicators through continuous system monitoring.
General Manager
Mcdonalds
Tucson, AZ
06.2018 - 12.2019
- Led full restaurant operations for a high-volume location, overseeing 30+ employees
- Managed scheduling, labor costs, inventory, and daily financial reporting
- Improved customer satisfaction by reinforcing service standards and team accountability
- Trained and developed shift leaders and crew, strengthening internal promotion pipeline
- Ensured compliance with food safety, cleanliness, and corporate policies
Shift Lead
Mcdonalds
Tucson, AZ
05.2016 - 06.2018
- Started as crew member and promoted to shift leader based on performance and reliability
- Supported daily operations including cash handling, food prep, and team coordination
- Assisted in training new hires and maintaining service speed during peak hours
- Maintained high standards of food safety and operational consistency
Education
Bachelor of Science - Information Technology Emphasis in Cybersecurity
Grand Canyon University
Phoenix, AZ05.2027
Skills
Operating Systems: Windows 10/11, macOS
Timeline
Manager
Nacho Daddy
12.2024 - Current
IT Specialist
City of Tucson
03.2024 - 11.2024
Driving Instructor
Academy Of Driving
03.2021 - 02.2024
Exchange Safety & Security Associate
Davis Monthan Air Force Base, AFB
01.2020 - 02.2021
General Manager
Mcdonalds
06.2018 - 12.2019
Shift Lead
Mcdonalds
05.2016 - 06.2018
Bachelor of Science - Information Technology Emphasis in Cybersecurity
Grand Canyon University