Summary

Overview

Work History

Education

Skills

Languages

Timeline

Mark Hickman III

Las Vegas

Summary

Entry-level IT professional with hands-on experience supporting multiple municipal departments, including Water, Electricity, Fire, and Police. Skilled in Active Directory administration, MDM, Office 365 licensing, and device management, with experience in city-wide domain migrations and enterprise asset management.

Overview

years of professional experience

Work History

Manager

Nacho Daddy

Las Vegas, Nevada

12.2024 - Current

Optimized day-to-day operations through strategic planning and resource allocation to consistently exceed performance, quality, and service benchmarks.
Engineered and maintained an immaculate, compliant facility, directly enhancing the customer experience to drive repeat business.
Cultivated a high-performing team culture, leveraging strong interpersonal relationships to improve staff retention and morale.
Managed core profit and loss (P&L) activities, auditing daily cash intake and deposit records to eliminate discrepancies and secure financial accuracy.

IT Specialist

City of Tucson

Tucson, AZ

03.2024 - 11.2024

Supported 200+ municipal users across Water, Electricity, Fire, and Police departments by managing Active Directory accounts, including password resets, account creation, and permissions.
Administered Office 365 licensing, application approvals, and user onboarding/offboarding for multiple departments.
Managed Windows and macOS devices through
MDM solutions, ensuring secure enrollment, configuration, and troubleshooting.
Assisted in city-wide domain migration, resolving login and data transfer issues for diverse municipal departments to ensure uninterrupted operations.
Maintained IT hardware, including PCs, projectors, microphones, and peripheral devices, reducing downtime for critical municipal services.
Documented IT assets and lifecycle processes, improving inventory tracking and auditing efficiency across departments.

Driving Instructor

Academy Of Driving

Tucson, AZ

03.2021 - 02.2024

Full-time Driving instructor. The usual shift consisted of 10-12 hour work days, 6 days a week
Established trust with parents by maintaining transparent communication about their child's progress and areas of improvement.
Scheduled driving lesson appointments with students to optimize their learning experience. with students for driving lessons.

Exchange Safety & Security Associate

Davis Monthan Air Force Base, AFB

Tucson

01.2020 - 02.2021

Department of Defense (DoD) Environment
Operated and monitored enterprise-level digital surveillance (CCTV) systems supporting installation-wide security operations.
Assisted in the implementation and transition to a new surveillance platform, ensuring smooth system adoption and operational continuity.
Trained and supported the Loss Prevention Manager on system functionality, monitoring tools, incident reporting features, and compliance procedures.
Served as a technical point of contact during system rollout, troubleshooting operational issues and answering user questions.
Documented and reported security incidents in accordance with United States Department of Defense security standards and compliance protocols.
Maintained strict adherence to DoD policies, access control procedures, and information handling requirements.
Demonstrated strong analytical skills by identifying patterns, anomalies, and risk indicators through continuous system monitoring.

Education

Bachelor of Science - Information Technology Emphasis in Cybersecurity

Grand Canyon University

Phoenix, AZ

05.2027