MARK HOBIN

Established and maintained relationships with a loyal consumer following. Contacted clients for events and the arrival of new merchandise. Ensured store experience was outstanding in every way. Expertise in jewelry with diamonds, gemstones, and pearls as well as designers such as David Yurman, John Hardy, Roberto Coin, Marco Bicego, Temple St. Clair. Extensive selling experience and professionalism contributed to my reputation as a superior member of the team.

• Exceeded sales goal by 50% in first 2 months
• Sold in excess of $750,000 every year until I achieved $1 million in 2021
• Top fine jewelry sales associate for 2016, 2017, 2018, 2019, 2020, 2021
• Appointed Marco Bicego specialist. Merchandised and maintained displays. Trained associates in product knowledge. Communicated business needs to the account representative. Consistently achieved seasonal targets set by the vendor.
• Led department to successful trunk shows totaling over $100,00,
• Propelled Marco Bicego business to Top 3 out of 38 stores.
• Repeatedly cited on customer satisfaction surveys for outstanding service

Assisted customers in both designer and fine jewelry. Developed familiarity with a wide array of designers including Hermes, Cartier, H. Stern, Roberto Coin, Marco Bicego. Appointed "Brand Ambassador" for Hermes Watches. Trained sales staff in product awareness.

• Increased yearly sales by 62.5% from 2013 to 2014
• Consistently met and exceeded monthly sales goals by over 10% every month
• Developed and grew a clientele from new and existing customers
• Adept in opening and closing jewelry department protocols
• Regularly recognized for superior customer service through client surveys
• Achieved personal as well as department sales goals as the Hermes Brand Ambassador

Attended to a dedicated and ever-increasing clientele exhibiting high customer loyalty. Developed knowledge in other departments to facilitate cross selling. Communicated store promotions and events using e-mail, phone, and invitations. Managed and maintained the Armani Collezioni shop as the DSA (Designated Sales Associate). Utilized store sales to analyze sales trends. Communicated merchandise recommendations to the buying office. Held regular meetings to train employees on new merchandise and selling techniques.

• Grew personal business from less than $500k my first year to sales of almost $1 million.
• Consistently exceeded targeted sales goals by a minimum of 10%
• Elevated Armani sales ranking from #30 to #3 in the company.