Mark Holland
Summary
I am seeking a position in administration where I can leverage my strong organizational, communication, and problem solving skills. With experience in office management, data entry, and customer service, I aim to contribute effectively to an organization’s operational efficiency while further developing my professional capabilities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Credit Counselor
Cristian Credit Counselors
07.2025 - Current
- Analyzed client financial situations to provide tailored counseling and support.
- Reviewed and analyzed clients' financial records, including income, expenses, debts, and assets, to develop appropriate financial solutions.
- Maintained accurate financial records and confidential client documentation while ensuring compliance with company policies and regulatory requirements.
- Processed client payments and disbursements, updated account records, and verified financial information with a high degree of accuracy.
- Researched account discrepancies and coordinated corrections to maintain accurate financial records.
- Prepared detailed financial documentation and reports to support debt management plans and client recommendations.
- Communicated complex financial information clearly to clients while providing exceptional customer service.
- Managed multiple client accounts simultaneously while meeting deadlines in a fast-paced environment.
- Utilized specialized software and Microsoft Office applications to maintain records, track financial activity, and generate reports.
Golf Shop Assistant
Arrowood Golf Course
10.2021 - Current
- Experience including receptionist, filing, photocopying, managing incoming and outgoing mail, bills, contracts, records, invoices, and expenses.
- Conducted data entry and created documents and reports using Microsoft Excel, Word, PowerPoint, and Outlook to support office functions.
- Conducted weekly reports to provide sales updates, inventory checks, and more.
- Analyzed sales data and assisted in making decisions about how to increase sales and customer engagement.
- Managed inventory checks and ordered materials and supplies to maintain efficient operations.
- Led staff meetings to improve collaboration and communication among team members.
Outside Services
Arrowood Golf Course
07.2018 - 03.2022
- Created the schedule, assigned employees, and followed up on work results.
- Collaborated with team members during weekly meetings to set expectations and coordinate upcoming events.
Education
Bachelor of Science - Business Administration
Cal State San Marcos
San Marcos, CA05-2024
Associates of Science - Business Administration
Mira Costa
Oceanside, CA05-2021
Skills
- Researched and resolved discrepancies in financial records, supporting accurate recordkeeping and efficient accounting operations
- Utilized established financial recordkeeping procedures to ensure accurate documentation of transactions and business records
- Microsoft Office: Excel, Word, PowerPoint, Outlook
- Accounting Support: Financial Recordkeeping, Invoice Processing, Financial Reporting
- Accounting Reports: Prepared and maintained accounting reports and documentation by compiling financial and operational data, ensuring accuracy and consistency in reporting
- Data Management: Data Entry, Spreadsheet and Report Preparation
- Administrative Support: Organization, Record Keeping, Documentation
- Communication: Vendor & Customer Relations, Written & Verbal Communication
- Attention to Detail: Proofreading, Editing, Accuracy
Certification
NFCC Certified Credit Counselor
Timeline
Certified Credit Counselor
Cristian Credit Counselors
07.2025 - Current
Golf Shop Assistant
Arrowood Golf Course
10.2021 - Current
Outside Services
Arrowood Golf Course
07.2018 - 03.2022
Bachelor of Science - Business Administration
Cal State San Marcos
Associates of Science - Business Administration
Mira Costa